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Robert Half
Edinburgh
Customer Service Assistant (3 months) Full time - 5 days per week on site in Granton £11.44 per hour + holiday pay I am currently partnered with one of Edinburgh's most well known housing associations to recruit a temporary Customer Service assistant for a 3 month period. Duties include Taking incoming calls from tenants & customers Supporting the
Job Source: Robert HalfPendragon Plc
Edinburgh
Customer Service Advisor Location: Renault Edinburgh A basic salary of £26,000 with a bonus of £4,000 and pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a confident customer service superstar who's pas
Job Source: Pendragon PlcLinkPoint Resources Limited
Edinburgh
We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefi
Job Source: LinkPoint Resources LimitedSearch
Edinburgh
Customer Service AdvisorOur client is one of the leading manufacturers in the country and is currently on the look out for Customer Service Advisor's who are passionate about helping people to join their operations team in the City Centre of Edinburgh ASAP on a full time permanent basis due to growth in this area.Salary - £22,672Working Hours - Mo
Job Source: SearchSearch
Edinburgh
Customer Service Advisor Full Time Temp to Perm Edinburgh Hybrid Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh? This leading global client offers a chance to advance your career with a competitive salary of £25,000. You
Job Source: SearchForgepoint
Edinburgh
Customer service and sales advisor Do you love people, but need a new challenge? Are you looking to get experience within customer service and sales? Great! We want to hear from you! We believe by investing in people and building them from the ground up. We have just taken on an exciting new client in Edinburgh and we are looking for you to grow wi
Job Source: ForgepointOyster Consultants
Edinburgh
Position: German Speaking Customer Service Advisor Working hours: Monday - Friday 08:00am - 5pm Location: Fountainbridge, Edinburgh. Salary: £25,000 Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
Job Source: Oyster ConsultantsOyster Consultants
Edinburgh
Position: German Speaking Customer Service Advisor Working hours: Monday – Friday 08:00am – 5pm Location: Fountainbridge, Edinburgh. Salary: £25,000 Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different langu
Job Source: Oyster ConsultantsEdinburgh
Customer Service Advisor based in Edinburgh Offering £21,500-£23,000 per annum depending on experience Full time, permanent contract Working between Monday to Friday hours between 8am and 6pm We are currently working on behalf of our client who specialises in the provision of business process services for the Life and Pensions Industry. They are currently recruiting for Customer Service Advisors on behalf of their own client who is a trusted pensions provider to millions of customers and have been for over 200 years. The Role: As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner. You will be working within an FCA regulated finance service provider, supporting customers with querieis in regards to their pensions and savings both personal and employee based accounts. Key Responsibilities:
Deliver excellent customer service through multiple channels.
Communicate clearly with customers and respond appropriately to their needs.
Work accurately and efficiently to achieve quality standards and meet SLAs/KPIs.
Drive through process improvements to improve efficiency and effectiveness.
Observe legal obligations and adhere to the company's corporate policies and guidelines.
Manage workload to ensure personal and team targets are met
Key Accountability's and Main Responsibilities
Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience
The Location: Edinburgh Following completion of training and embedment period, you will then move onto a hybrid model after 6 months of service. The Hours: Working Monday to Friday, no weekend on shifts between 8am - 6pm
Shifts will be between; 8am-4pm, 9am-5pm and 10am-6pm - all candidates will need to be able to work all shifts on a rotational basis.
Full time, 35 hours per week.
What we are looking for...
Previous experience within Customer Service ideally within an office or phone based position, we are open to other area's of customer service experience for the right candidate.
Willingness and desire to learn.
Genuine desire to provide exceptional customer service and build a rapport with our customers.
Strong communication skills both verbal and written.
Confidence in dealing with customer based calls that can often be challenging or complex.
N5/GCSE in Maths and English
Positive customer-oriented outlook
Computer literacy and willingness to learn new systems and technologies
Ability to work under pressure and adapt to change
If you are interested in this opportunity please click 'Apply Now' or alternatively you can contact Georgia Bohills on from the North West Fulfilment Centre.Please note: The Edinburgh branch is not responsible for the recruitment of this role - do not contact the local office for this position.#ccnorthwestCustomer Service, Customer Service Advisor, Customer Care, Hybrid, Edinburgh, Finance, Banking, Pensions, Full time, Financial Services, FCA, Inbound, Call Centre, Contact Centre
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Customer Service Advisor jobs in Edinburgh
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