Store Manager
London Area, United Kingdom
Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.
With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.
Bringing together world-leading expertise in lens and eyewear technology give us the unique possibility to shape an entire industry every day by fostering innovation and make a meaningful impact on people's lives. Together, we make a brighter future.
Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. The highly anticipated collaboration between Meta (formerly Facebook) and Ray-Ban offers consumers a new way to seamlessly capture, share and listen to their most authentic moments. Ray-Ban joined the Group's portfolio in 1999 and later redefined its distribution strategy leading to decades of growth.
Job Scope and Main Responsibilities
A Store Manager oversees all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control as well as ensuring excellent customer service is delivered. A store manager is expected to improve the overall business performance and achieve objectives through effective management, leadership, and development of the people in their team. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Ray-Ban culture.
Responsibilities
Oversee the store’s day-to-day operations.
Ensure all KPI targets and expectations are delivered.
Ensure costs are kept to a minimum and stock loss is in within company guidelines.
Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
To follow all company policy and procedures to ensure safety and security of the business
Network effectively with internal and external stakeholders
Keep abreast of and be knowledgeable of competitor activity
Deliver memorable customer service and exceptional product knowledge
Maintain inspiring visual merchandising in store as per guidelines
Ensuring that the store is always on top of the competition by being commercially focused
Recruit, lead, motivate and inspire your team to succeed in store
Create an engaging and positive working environment
Establish a store culture that embraces diversity and maximises the learnings from a diverse team
Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Technical Skills - Portrait of a Perfect Candidate
Strong selling skills
Problem solving ability
Excellent customer service skills
Excellent communication and listening skills
Time Management skills
Persuading & influencing skills
Coaching & development skills
Performance Management skills
Leadership skills
Highly commercial
Able to networking effectively
Results driven
Problem solving ability
Good knowledge of Microsoft Office package
What we offer
Great benefits such as discounted and free eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc..
Internal mobility across countries, brands and departments
Career progression and development
Generous incentives conducted in store
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
Languages
English fluent
Other Languages