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Sytner Group
Brentford
About the role We have an excellent opportunity available for a motivated and driven Customer Service Manager to join our team at Mercedes-Benz of West London. As a Sytner Customer Service Manager, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicin
Job Source: Sytner GroupWowcher
Derby
Job Description🚀 Join the Wowcher Team - We're Hiring a Customer Service Manager 🚀Location: Derby (Embrace the office vibes – 3/4 days a week!) Salary: Up to £32,000 + Benefits Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.We’ve
Job Source: WowcherAnne Louise Boutique
Guildford
Job DescriptionLOCATION – GUILDFORDALB is a fast growing fashion brand looking for a customer service manager. As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.ROLES AND RESPONSIBILITIES• Manage customer enquiries via all platforms including Shopify Inbox and social m
Job Source: Anne Louise BoutiqueS4 Personnel
Slough
Job DescriptionRef: 3841 Job Title: Customer Service Manager (Hybrid)Location: SloughSalary: £38,000 - £42,000 plus excellent benefitsHours: 09.00 – 17.30 (Monday to Friday)Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team. You will be s
Job Source: S4 PersonnelThomas Gray
Halstead
Job DescriptionWe are working with an award winning 5* housebuilder who are renowned for their product differential and market share within the Essex and Suffolk areas. Reporting into the Head of Customer Service, we are looking for an enthusiastic Customer Service Manager to manage new and existing customers across 2 volume projects. You will be h
Job Source: Thomas GrayGroves window cleaning Ltd
steyning
Groves Window Cleaning Ltd Customer service manager wanted Salary Starting 25K rising to 27K after probation period Job involves checking on sites we clean making sure standards are kept high & meeting clients Pricing new sites Involves some sales work Some window cleaning experience would be helpful Monday Friday Approx. 7am to 4 pm Job comes wit
Job Source: Groves window cleaning LtdDX Group
Aldergrove
Customer Service Manager - DXE An exciting new Customer Service Manager opportunity at DX! All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. What will it feel like to
Job Source: DX GroupSS&C Technologies
Basildon
Job DescriptionSS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servi
Job Source: SS&C Technologiesnorth yorkshire
Are you an experienced Customer Service Manager looking for your next career move?
We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America.
Would you like to work for a global business with attractive benefits who value their people and support personal development? This could be the job for you!
We are looking for a dynamic and passionate Customer Service Manager who has experience of managing a team, coaching and development along with working to SLAs and monitoring performance data.
What the Customer Service Manager job involves
Training and developing the customer service team to achieve their potential and maintain a high performance.
Maintaining and establishing customer pricing and contracts.
Partner with the commercial team to support and implement growth strategies.
You will manage the accounts of circa 80 customers based around the EU.
Maintaining existing business and developing incremental business in existing accounts.
Manages retention of customer accounts by proactively reaching out to customers with declining sales to discuss accounts, company performance and orders.
Builds customer relationships and share knowledge of products and the market.
Maintains central files and records.
Manages the customer complaints management process and ensures liaison with other stakeholders.
Establishing customer service metrics, monitoring, and analysing results and implementing changes.
Developing, reviewing, maintaining, and enforcing policies and procedures.
Determining customer service requirements by benchmarking best practices by analysing information and applications and implementing change
Identifies and builds relationships with key decision-makers through friendly, engaging communication.
Works with the customer service team to provide forecast data to sales management.
Identifies areas to improve customer efficiencies through product simplification.
Skills required
Previous experience within a Customer Service based position.
People management / leadership experience.
An awareness of international logistics / shipping would be beneficial.
A good level or MS Office, especially Excel with Pivot Tables and V Lookups.
Previous experience from within a manufacturing, engineering, distribution or similar industry.
Other information
This is a full time position working from the Whitby site over 37.5 hours a week
They have an attractive enhanced pension scheme.
20 days holiday plus bank holidays, increasing to 25 days after twelve months service.
A health and wellbeing scheme with access to counselling, money back on dental, medical etc
Death in service policy at six times your salary.
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.
KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website www.kdrecruitment.co.uk where you will find all the information you need to know about how we will use and process your personal data.
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Customer Service Manager jobs in north yorkshire
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