IT Support Engineer

About the Role

We are seeking an experienced and customer-focused IT Support Engineer to join our team on a 12-month fixed-term contract.

Based onsite in Cambridge, you will provide hands‑on technical support to end users within a business‑critical laboratory environment, ensuring IT systems, hardware, software, and peripheral devices operate efficiently and securely.

This role requires a proactive individual who can work independently while collaborating with internal IT teams, vendors, and stakeholders to support daily operations, laboratory technology, endpoint management, and ongoing IT projects.

Key Responsibilities

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Install, configure, maintain, and support desktop and laptop environments.
• Administer and support Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune managed devices.
• Perform software deployment, application packaging, and endpoint configuration activities.
• Manage Windows patching, updates, and endpoint compliance processes.
• Perform routine maintenance, device lifecycle management, and technology refresh activities.
• Support hardware deployments, onboarding, office moves, and workstation setups.
• Assist with laboratory computer connectivity and collaborate with Networking, Security, Infrastructure, and Lab IT teams.
• Follow formal change management and change control processes within a regulated environment.
• Respond to incidents, service requests, and escalations within agreed SLAs.
• Maintain accurate asset management records, inventory audits, and CMDB updates.
• Utilise PowerShell scripting to automate administrative tasks and improve operational efficiency.
• Support local and global IT projects as required.
• Deliver end‑user training and guidance on approved technologies and IT best practices.
• Create and maintain technical documentation, knowledge articles, and support records.
• Ensure compliance with security, operational, and change management standards.

Skills & Experience Required

• 6–10 years' experience in an IT Support, Desktop Support, End User Support, or Service Desk role.
• Strong troubleshooting experience across Windows operating systems, hardware, software, and peripheral devices.
• Experience supporting desktop, laptop, mobile, and collaboration technologies.
• Strong experience supporting Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Strong experience supporting Microsoft Intune.
• Experience with software deployment, application packaging, and operating system deployment.
• Experience managing Windows patching and update processes.
• Working knowledge of PowerShell scripting.
• Experience working with ITSM/ticketing systems in SLA-driven environments.
• Knowledge of asset management, inventory control, and device lifecycle management.
• Experience following formal change management and change control procedures.
• Excellent communication, stakeholder management, and customer service skills.
• Ability to work independently within an onsite support environment.
• Experience supporting laboratory, scientific, pharmaceutical, manufacturing, or other highly regulated environments.
• Experience collaborating with global IT support teams.
• Knowledge of networking and endpoint security technologies

If you are an experienced IT Support Engineer looking for your next opportunity in a collaborative and fast-paced environment, we'd love to hear from you.