Customer Service Administrator

Job Title: Customer Service Administrator

Location: Ellesmere Port

Remuneration: £25,000 p/annum equivalent

Contract Details: Temporary, 6 months. Monday-Friday, 8.30am-4.30pm.

Join a dynamic organisation leading the way in life science compliance, ensuring audit readiness and accelerating market journeys!

Responsibilities:

Process customer orders with precision and timeliness.

Prepare customer invoices in collaboration with finance.

Manage 3rd party equipment sales and service requests efficiently.

Coordinate logistics for engineering support seamlessly.

Arrange shipping and courier services with care.

Handle shared email accounts and respond to inquiries promptly.

Process inbound and outbound purchase orders.

Collaborate with logistics partners for smooth product shipments.

Track equipment delivery schedules, proactively resolving any issues.

Communicate order status and updates to customers and sales reps.

Assist in resolving customer inquiries and complaints swiftly.

Maintain accurate records of orders and customer interactions.

Skills and Experience:

Minimum 2-3 years in relevant field and CRM tools (e.g., Salesforce).

Strong attention to detail for data accuracy and compliance.

Excellent collaboration and communication skills, both verbal and written.

Proactive and positive attitude with a structured work approach.

Experience with international shipping/logistics and 3rd party vendors.

Background in sup...