Contract Manager

birmingham, england, United Kingdom

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Contract Manager

Job Responsibilities

Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.

To direct, instruct and manage all CBRE staff under their control ensuring compliance with working practices.

To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.

Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the client’s Senior Management.

To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.

Liaise and keep informed both the client and the CBRE UK Account Manager on all aspects of contract problems (defects & deficiencies).

To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.

To ensure quality is maintained throughout the facilities.

Ensuring business policies and processes are effectively communicated and implemented within the contract.

Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.

Working with other Contract Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Audit operational effectiveness and makes changes to improve performance. Ensure that contractual obligations are completed and customer satisfaction is achieved

Drive innovation into the way accounts are managed, focusing particularly on technology & client added value

Coach and develop all direct reports and ensure that meaningful and objective reviews and appraisals take place, succession plan in place

Promote and sponsor a culture of RISE Values, DE&I and CBRE ‘Behaviours’

Skills

Experience in Building Services industry.

Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.

Possess an understanding of Health and Safety issues.

Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).

A good level of English and Mathematics required.

Strong organisational and communication skills with the ability to prioritise workloads.

Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Previous operational experience of facilities management including hard and soft services (M&E, catering, security, cleaning, grounds maintenance)

Permit to work and management of change

Risk assessments and method statements

Finance reasoning and understanding

Good interpersonal skills

Good presentation skills

Highly motivated self-starter

Good commercial and political awareness

Ability to multi-task

Prioritisation and time management

Effective delegation

Takes ownership and responsibility

Coaching and mentoring of line reports

Values

We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration

No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for

We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities

We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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