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Burton Recruitment Limited
lancaster
Job Description Support Engineer - Lancaster Up to 35K p/a An interesting opportunity with an innovative and dynamic Legal/Financial Practice Group, who are experiencing an exciting period of growth. The software stack is fully cloud, which is very rare, however very advantageous within the legal sector. We are looking for a Technology Support
Job Source: Burton Recruitment LimitedEverpool
United Kingdom
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours – Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side,
Job Source: EverpoolC4S Search Ltd
Ormskirk
JOB TITLE: 2nd Line Support LOCATION: Lathom, Ormskirk PACKAGE: £25-35k WAY OF WORKING: Office Based THE BUSINESS: My client are a reputable manufacturing company with a legacy that has lasted for many years. THE OPPORTUNITY: A vacancy has arisen within my clients service centre for a Service Centre Analyst reporting to the Team. The IS Service
Job Source: C4S Search LtdIn Technology Group Limited
Ormskirk
Job Title: 2nd Line MSP Engineer Location: Skelmersdale, West Lancs Salary: £27,000 - £33,000 Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engineers a
Job Source: In Technology Group LimitedErnest Gordon Recruitment Limited
Warrington
2nd Line IT Support (MSP ) Warrington £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the oppo
Job Source: Ernest Gordon Recruitment LimitedIn Technology Group Limited
Liverpool
Job Title: 2nd Line Cloud Support Engineer Location: Liverpool City Centre Work Structure: Hybrid Salary: up to £32,000 Our client, an established company delivering solutions through systems integration by designing, provisioning and supporting multiple IT systems, are looking to expand their growing team and are hiring a 2nd Line Cloud Suppo
Job Source: In Technology Group LimitedEverpool
United Kingdom
Infrastruture Engineer/ 3rd line support Upto -£40,000 per anum. Full time hours – Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire
Job Source: EverpoolErnest Gordon Recruitment Limited
Wigan
2nd Line IT Support (MSP) Wigan £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the opportunity to
Job Source: Ernest Gordon Recruitment LimitedOrmskirk
£ 24000 - 30000/annum plus benefits
Job Title: 2nd Line IT Engineer
Job Type: Permanent
Salary: £24k-£30k
Location: Ormskirk
Are you a 2nd Line IT Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based in outside of Ormskirk we are looking for strong 2nd line engineers to join the team.
Great opportunities for growth, and an excellent career path through the company.
As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.
Responsibilities
As a 2nd Line IT Engineer, you will be responsible for being an escalation point for IT support requests and/or issues. You will be working with a close-knit service desk team and report to the Service Desk Manager. You will also be responsible for implementing improved performance levels on the service desk by researching new ticketing methods, SLA’s, KPI’s, survey tools, documentation, and more.
Daily Activities
* Providing 2nd line IT support to clients if a ticket is escalated on the service desk.
* Provide support for colleagues / first line technicians to resolve issues in a timely manner.
* Calling out to site if the issue can’t be fixed remotely.
* Carrying out IT support requests onsite.
* Managing ownership of a ticket from start to finish.
* Managing SLA’s and customer expectations.
* Investigating how to improve the service desk with...
2nd Line IT Engineer jobs in Ormskirk
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