Information Technology Support Analyst

Company Description Vanaways is a fast-growing UK-based business transforming how individuals and companies buy, lease, and finance vans. The company offers a seamless online buying experience with expert guidance and no pushy sales approach, supported by tailored finance options to suit different needs. Vanaways provides nationwide free delivery to customers across the UK and is known for its customer-first service, reflected in consistent 5-star ratings. With over £100 million in vans sold annually and strong year-on-year growth, Vanaways offers a dynamic environment for professionals who want to contribute to a modern, customer-focused automotive services company.
Role Description The Information Technology Support Analyst is a full-time, on-site role based in Pill. This role is responsible for providing day-to-day technical support to team members, including diagnosing and resolving hardware, software, and network issues. The analyst will manage support tickets, prioritize requests, and ensure timely resolution while maintaining clear communication with internal users. Responsibilities include setting up and maintaining workstations and devices, supporting core business applications, monitoring system performance, and escalating complex issues to senior IT staff or external vendors when needed. The role also involves documenting procedures, contributing to process improvements, and supporting IT-related projects that enhance operational efficiency and reliability.
Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve user issues effectively.
• Candidates should possess solid Information Technology knowledge, including operating systems, basic networking, and common business applications.
• Candidates should possess excellent Analytical Skills to identify patterns, determine root causes, and recommend practical solutions.
• Candidates should possess clear and professional Communication skills, both written and verbal, to support non-technical users.
• Relevant experience in an IT helpdesk or support analyst role, ideally within a fast-paced commercial environment.
• Ability to work on-site, manage multiple priorities, and maintain a customer-focused approach under time pressure.
• Familiarity with ticketing systems, remote support tools, and basic cybersecurity best practices is beneficial.
• Vocational training or a degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.