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Nightcap PLC
South East London
Area Training Manager - Nightcap, London We are looking for a passionate Area Training Manager to join our incredible Nightcap training team. As a Area Training Manager, you will be responsible for ensuring that all our venues uphold the brand standards when it comes to the consistency, delivery and quality of our drinks served. Furthermore, you wi
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Job Source: Prospero Health and Social CareBasildon
Area Training Manager - Nightcap, London
We are looking for a passionate Area Training Manager to join our incredible Nightcap training team.
As a Area Training Manager, you will be responsible for ensuring that all our venues uphold the brand standards when it comes to the consistency, delivery and quality of our drinks served. Furthermore, you will be the liquor ambassador, supporting our Bar Teams in delivering amazing experiences and driving sales through facilitating regular training and development sessions.
What's in it for you?
We expect to offer a competitive salary
Exciting bonus scheme so you share in the business success.
An amazing 50% discount on food and drink across all our awesome venues.
Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
Incredible career progression opportunities. We're invested in your success during your time with us!
And don't forget our annual Nightfest staff party, where over we all come together to celebrate. It's an event you won't want to miss!
Key Responsibilities:
The Operation:
Responsibility for implementing and communicating new training.
Monitor drink consistency and quality control across the group.
Team:
Provide company-wide bar training and ensure all bartenders are trained and adhere to all company policies.
Establish strong and effective communication across designated area.
Drive the delivery of exemplary bar service in line with our service operating procedures.
Embed great induction standards across our bar teams by delivering train the trainer to our General Managers/IST to ensure 100% completion of team training requirements.
Follow up with new starters to review training and onboarding plans, ensuring gaps are covered when required plus suggesting improvements and feeding back.
Analyse new starter and leaver surveys to identify training-related trends in our team member feedback and work closely with Ops where there are specific areas for improvement or feedback which needs to be addressed. (Health Checks)
Own bar career development activities to drive an increase to the number of internal promotions into Senior Bartender positions.
Support keeping key training content up to date and relevant.
Embed our induction program by developing and successfully launching additional training tools that allow team members to continually build their skill set and progress their career.
Guest-centric:
Support the bar team and work on-site when required.
Take ownership for keeping Front of House content fresh and up to date and using constant feedback from our teams both qualitative and quantitative to amend and edit content.
Creating and developing new and extra training assets for the business.
Sign off on employee progression through observations and assessments.
Investigate and highlight areas to improve Front of House knowledge and skills whilst providing ad-hoc support and site visits to evaluate the training impact.
Feedback to Ops, Support Team stakeholders and the wider training team following new training launches to identify skills gaps and opportunities for training improvements.
Ideal candidate will have:
An initiative-taker and working with a prominent level of autonomy.
Positive, proactive, and logical approach to work and problem-solving
Great organisation with the ability to work to deadlines and prioritise tasks.
Experience/skill required:
Experience in a similar role and within a fast-paced drink led environment.
Proven record of strong leadership skills including the ability to support, mentor and inspire small bar teams across multiple locations.
Proven history in meeting and exceeding training KPIs
Previous training content development and course delivery is essential.
Guest focused delivering the best learning experience is at the forefront of everything we do.
Able to complete Training Needs Analysis
Creation of supporting tools guides, videos, animations etc.
TPBN1_UKCT
Area Training Manager jobs in Basildon
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