Corporate IT Support Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.We’re looking for a hands-on, self-directed Corporate IT Engineer to be the first dedicated IT presence at our new London Receiving Center. This is a foundational role - you’ll build, maintain, and own the day-to-day IT operations for the site, working closely with our global Corporate IT team based in Santa Ana, CA.You’ll be the local expert for everything from network infrastructure and physical security systems to end-user support and vendor coordination with UK-based providers. This site operates under our uptime commitments to key partners including eBay, making reliable, responsive local IT support a business-critical requirement.You’ll report to the IT Supervisory Manager and work from our London, UK office.Onsite Requirement:This role requires you to be onsite in the office 5 days per week.What You’ll Do:Site Infrastructure & OperationsOwn day-to-day IT operations for the London Receiving Center — network, endpoints, physical security, and communications infrastructureServe as the on-site point of contact for all IT support requests, troubleshooting hardware, software, and connectivity issues with urgencyCoordinate with UK circuit providers (fiber, WAN) and local vendors for installation, maintenance, and issue resolutionSupport the physical buildout of the facility — cabling, camera and access control installations, switch racking, and IDF setup — in coordination with the global network teamEnd User ComputingDeploy, configure, and manage workstations, laptops, tablets, label printers, barcode scanners, and mobile devices for all London employeesManage device lifecycle — procurement, imaging, provisioning, refresh, and decommission — in line with global standardsSupport onboarding of new hires with timely equipment setup, account provisioning (Okta, Google Workspace, Slack), and orientation to systemsPhysical Security & SurveillanceOperate and maintain the IP camera system (Cisco Meraki MV) for chain-of-custody coverage across grading and receiving operationsManage access control systems — card readers, door controllers, HID credentials — and support day-to-day access provisioning and revocationCoordinate with the global Physical Security team on compliance, audits, and system upgradesNetworking & ConnectivityMonitor and maintain LAN/WAN performance, ensuring high availability for eBay-facing receiving operationsEscalate and manage circuit issues with UK providers in coordination with the global network teamSupport Cato Networks Zero Trust client configuration and troubleshooting for UK-based endpointsVendor & Asset ManagementServe as the local point of contact for UK-based IT vendors, suppliers, and service providersMaintain accurate asset inventory (hardware, licenses, peripherals) using Endpoint Central MDMCoordinate hardware procurement through Coupa in partnership with the global procurement teamCollaboration & Global AlignmentParticipate in weekly IT Sprint Reviews and Corp IT Leadership syncs (remote, US time-zone flexibility required for some meetings)Document configurations, runbooks, and site-specific procedures to global IT standardsProvide after-hours and on-call support as needed given the site’s operational hours and eBay uptime commitmentsWho You Are:Required3–5 years of hands-on IT support and infrastructure experience, ideally in a fast-paced operational or logistics environmentSolid networking fundamentals - TCP/IP, VLANs, switching, Wi-Fi (Cisco Meraki or equivalent preferred)Experience deploying and supporting Windows and macOS endpoints at scaleFamiliarity with MDM/endpoint management tools (ManageEngine Endpoint Central, Jamf, Intune, or similar)Experience with IP camera systems and physical access control hardwareStrong troubleshooting skills — able to diagnose and resolve issues independently without always having senior backup on-siteExcellent communication skills — able to work effectively across time zones with a remote global teamPreferredExperience with Cisco Meraki (switching, Wi-Fi, MV cameras)Familiarity with Zero Trust / SASE platforms (Cato Networks, Zscaler, or similar)Experience with Google Workspace, Okta, and Slack administrationKnowledge of structured cabling standards and MDF/IDF architectureFamiliarity with ITIL or service management frameworksExperience supporting warehouse, fulfillment, or grading operations environmentsCollectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected] are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected]. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

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