Junior IT Engineer

Our client, a growing IT services and support business, is looking for an Junior IT Engineer to become part of their expanding team. This is an ideal opportunity for someone looking to kick-start their career in technology, gain valuable hands-on experience, and develop their skills while working towards a recognised industry qualification.

KEY DUTIES

• Deliver technical support to end users, providing assistance with day-to-day IT issues under the supervision of senior team members.
• Assist with the deployment, configuration, and ongoing maintenance of Windows 11 workstations and devices.
• Carry out basic networking activities, including troubleshooting connectivity issues, configuring IP settings, and supporting infrastructure installations.
• Help monitor wireless network performance and *escalate* more complex issues when required.
• Support the implementation of cybersecurity best practices, including software updates, antivirus management, and password security.
• Assist with software installations, updates, and fault resolution across a range of systems and applications.
• Support user account creation and management, including email setup and access permissions.
• Maintain accurate records of support requests, resolutions, and technical documentation within the service desk platform.

CANDIDATE REQUIREMENTS

• Strong verbal and written communication skills.
• A customer-focused approach and a genuine commitment to delivering excellent service.
• A keen interest in technology and IT systems.
• A positive attitude towards learning and professional development.
• The motivation to develop new technical skills and build a long-term career within the IT industry