Account Manager

greater london, england, United Kingdom

Account Manager

Salary up to £38K + benefits

London-based, hybrid working

The Agency

We are working with a globally acclaimed people agency, but they are more than an agency— they are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

Standing tall as an industry leader, they redefine brand-consumer relationships with positive human connections and high-impact experiences. With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, they are your unparalleled global events staffing agency.

They don't just keep up; they lead the way in staffing, using innovation and insight to create extraordinary moments. Their industry-leading, data-driven reporting tool, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.

The Role

An exciting role for an experienced Account Manager within a fast-paced promotional staffing agency. If you’ve got solid experience in handling both large and smaller detailed staffing projects in a range of formats, then this could be for you. This is a great opportunity for anyone with strong management skills with a head for quality staffing solutions and project management.

This role is a full-time position and works within their current hybrid working structure, where you will be expected to work within their office in London at a minimum 3 days per week.

Roles and Responsibilities

Building and maintenance of strong client relationships from brief taking through to project delivery & evaluation.

Manage the day-to-day relationship between the client and agency professionally.

Create a partner, rather than a supplier relationship with clients.

Ability to see the bigger picture of a project and to provide clients with expert opinions.

To be able to interrogate briefs, ask relevant questions and if applicable offer advice on how to improve a campaign.

Display excellent communication skills when dealing with clients.

Be confident when communicating the agency's data reporting platform to clients.

Always look to maximise client satisfaction, revenue and profitability.

Project reporting and evaluation.

To be a confident presenter and be able to present to a client professionally.

Compile all activity results and complete campaign analysis presentations.

Manage your own and any relevant line reports’ workload, ensuring a consistently high standard of output.

Motivate your team ensuring they have the opportunity to learn and develop account-handling skills.

Build strong relationships with Event Managers and ensure campaign KPIs are met.

Management and direction of campaign logistics by being able to confidently brief others.

Tight financial management and control of campaign budgets to ensure margin is met.

Understanding of company financial systems including mark-up, invoicing, POs etc.

Use initiative to solve problems effectively and efficiently.

Offer ideas/solutions for implementing campaigns.

Be an expert in setting tasks and be able to confidently delegate and manage people through the project process by checking in with them throughout the project.

Actively research competitor activity to ensure the agency remains at the forefront of the industry.

Understand customer markets and competitor activity to add specific insight in dealing with all client queries.

What are we looking for?

Experiential agency or promotional staffing agency experience working at an AM level.

Well-developed interpersonal skills and experience in interacting with clients.

A first-class listener and communicator, with great organisational and troubleshooting skills.

Commercially savvy with strong financial acumen.

Strong account management skills.

Excellent presenting skills.

Excellent time management, numeracy skills and attention to detail.

Ability to work as a team with senior stakeholders, whilst also supporting the management of junior members of the team.

Comfortable managing global projects and budgets.

Interested? Please apply today!

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As a recruitment agency, BeFound embraces diversity and inclusion and has a business responsibility to represent everyone in our network in a fair manner. We actively endeavour to widen our candidate pool and ensure that all decisions about the recruitment and selection of candidates are impartial and based on merit and abilities to perform the relevant duties as required for the positions we recruit for.