IT Support Apprentice

We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with North Walsham High School for your apprenticeship.

North Walsham High School is a thriving educational organisation committed to providing an outstanding learning environment for students. As part of a wider Trust, the school utilises technology to support teaching, learning, and operational excellence across multiple sites. This apprenticeship offers the opportunity to gain valuable hands-on IT experience while supporting students and staff in a busy educational setting.

About the role:

We are seeking an enthusiastic and motivated IT Support Apprentice to join our Digital Team. This is an exciting opportunity to develop practical IT skills while working towards a Level 3 Information Communications Technician Apprenticeship.

Working across both North Walsham High School and Millfield Primary School, you will play a key role in supporting the Trust's IT infrastructure, maintaining devices and networks, resolving technical issues, and assisting with audio-visual services. You'll gain exposure to a broad range of technologies in a supportive environment, helping to ensure staff and students can make the most of digital resources.

Responsibilities:

Provide first-line IT support, troubleshooting hardware, software, and connectivity issues

Install, configure, and maintain laptops, desktops, iPads, printers, and other IT equipment

Create and manage user accounts across Microsoft 365 and other key systems

Support the maintenance and security of the Trust's network infrastructure

Maintain accurate IT asset inventories and equipment records

Assist with cyber security activities and promote safe technology use in line with NCSC and DfE guidance

Set up, maintain, and operate audio-visual equipment for school events and presentations

Create and update IT documentation and contribute to the digital knowledge base

Support IT-related projects and technology improvements across the Trust

Work collaboratively with colleagues, suppliers, and stakeholders to deliver excellent IT services

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