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Better Placed Recruitment
Warrington
Job Description Job Title: Software Support Engineer Hybrid Initially moving to mostly remote after 2 months Warrington £25,000- £35,0000 A SaaS business based in Warrington with a global reach are looking for a Software Support Engineer to work a hybrid role that brings together operations, development and support. This role would suit a bright
Job Source: Better Placed RecruitmentBetter Placed Recruitment
Warrington, England, United Kingdom
Job Title: Software Support Engineer Hybrid Initially moving to mostly remote after 2 months Warrington £25,000- £35,0000 A SaaS business based in Warrington with a global reach are looking for a Software Support Engineer to work a hybrid role that brings together operations, development and support. This role would suit a bright graduate who ca
Job Source: Better Placed RecruitmentSearchability
Liverpool
An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible wor
Job Source: SearchabilityElevate Technology Group Ltd
Middlewich
Job Title: IT Support Engineer Location: Middlewich, Cheshire Salary: £25,000 - £28,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Provi
Job Source: Elevate Technology Group LtdHays Specialist Recruitment Limited
Winsford
A great opportunity joining a global organisation that is a leader in their market. Due to growth, they are looking for a knowledgeable IT Support Engineer to join their team. What your day will look like: Provide 1st line hardware and software support to users across all sites Support queries deskside, via phone, email and video call Correctly log
Job Source: Hays Specialist Recruitment LimitedMarstep Resourcing Solutions
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This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop
Job Source: Marstep Resourcing SolutionsElevate Technology Group Ltd
Middlewich
Job Title: IT Support Engineer Location: Middlewich, Cheshire Salary: £25,000 - £28,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans We are currently looking for an experienced IT Support Engineer to join a well established, innovative Managed Service Pr
Job Source: Elevate Technology Group LtdMatched Group
Warrington
IT Support Engineer Role - Run technical checks and investigate technical issues to maintain a healthy technical environment Location - remote Warrington office as and when needed; Must be based in the North West UK Salary - £25,000 - £28,000 + benefits Are you a Technology Graduate or someone with 12+ months experience in a similar role? Are
Job Source: Matched GroupWarrington
Job Title: Software Support Engineer
Hybrid Initially moving to mostly remote after 2 months
Warrington
£25,000- £35,0000
A SaaS business based in Warrington with a global reach are looking for a graduate / junior IT operations analyst to work a hybrid role that brings together operations, development and support.
This role would suit a bright graduate who can communicate well and is technically minded. Ideally you'll either come from a tech support of software development background.
Why They Are Hiring:
The client's platforms have reached a level of maturity that has attracted a broader customer base, including larger clients. As a result, they are seeking to professionalise their operations-to-development process.
Current Setup:
Currently, the client's operations team comprises two representatives, who possess a deep understanding of the platforms and the customers' operational processes. As the business scales they now need someone who has a deeper understanding of their code base and can not only triage faults but also make some minor fixes themselves meaning the software engineering team are free to develop larger scale projects.
About you
They are seeking an individual to bridge the gap between operations and development, primarily serving as second-level support.
The ideal candidate will possess greater technical proficiency than first-line support but may not necessarily be (or want to be) a full-stack developer.
Strong technical problem-solving and diagnostic skills are essential.
The candidate should be capable of analyzing system logs, investigating console errors in the browser, and identifying the root cause of issues.
If feasible, the candidate should be able to resolve issues independently, deploying fixes into a release candidate for sign-off, accompanied by test conditions detailing the problem, the resolution, and the outcome.
In cases where resolution is not feasible, the candidate should triage the request, thoroughly investigate the issue, and raise necessary tickets with clear technical explanations and test conditions.
The candidate is expected to develop automated testing processes and maintain a library of automated tests for all appropriate releases and ongoing testing efforts.
Participation in the technical scoping of new features is required, with a focus on determining pass/fail scenarios for testing and developing automated test routines for new features.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or related field preferred.
Proven experience in technical support roles, preferably in a software development environment.
Strong understanding of web technologies, including but not limited to HTML, CSS, JavaScript, and familiarity with debugging tools.
Proficiency in system troubleshooting and log analysis.
Experience with test automation tools and frameworks.
Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
Strong analytical and problem-solving abilities.
Benefits
Initially Hybrid working leading into mostly remote (1-2 days in the office per month) after initial onboarding period.
£25,000 - £35,000 DOE
Hight level of training and mentoring from CTO
Budget for training and development
If you are a recent graduate or have experience previously in software support please apply with an up to date CV.
Software Support Engineer jobs in Warrington
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