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Hays Specialist Recruitment Limited
Newton Abbot
Are you an experienced Senior Support Worker or a Manager looking for a new opportunity? I am looking for a Team Leader to provide leadership and support to two supported living homes, based in Exmouth and Torquay. As a Team Leader, you will have some management experience of small teams, and you might have experience with polices and procedures, C
Job Source: Hays Specialist Recruitment LimitedWise Employment Plymouth
Exeter
Manufacturing Team Leader (Paint, Weld and General Assembly), salary £26,000 - £30,000 DOE. Full Time, Permanent based on the outskirts of Exeter . This will be working Monday to Friday 6am – 2pm. Due to growth, Wise Employment are seeking an experienced Manufacturing Team Leader for one of our fast growing clients. This role will see you co
Job Source: Wise Employment PlymouthT. Quality Ltd
Newton Abbot
Warehouse Chargehand £27,564.00 + bonuses Average 45 hours per week Monday to Friday Newton Abbot, TQ12 We are currently looking for an enthusiastic Warehouse Chargehand to lead a team of warehouse operatives, working in our busy ambient and freezer warehouse based in Newton Abbot The Position As a Warehouse Chargehand at the
Job Source: T. Quality LtdWise Employment Plymouth
Exeter
Metal Workshop Team Leader (Paint, Weld and General Assembly), salary £26,000 - £30,000 DOE. Full Time, Permanent based on the outskirts of Exeter . This will be working Monday to Friday 6am – 2pm. Due to growth, Wise Employment are seeking an experienced Metal Workshop Team Leader for one of our fast growing clients. This role will see you
Job Source: Wise Employment PlymouthRise Technical Recruitment Limited
Exeter
Metal Shop Team Leader/Supervisor Exeter, Devon £28k-£30k + Training + Progression + Pension + Life Assurance 6am - 2pm Monday to Friday Are you a Production Supervisor with a background in sheet metal and fabrication? Do you want to work for a rapidly expanding manufacturing company that can offer you technically interesting work where you can p
Job Source: Rise Technical Recruitment LimitedRJS Resourcing Ltd
Paignton
Our client is looking to a compassionate and motivated candidate within a Service Manager / Team Leader role providing exceptional support to those with learning disabilities including brain injuries and autism. You will be working with management to carrying out appraisals and supervisions, support and rota planning as well as coordinating your te
Job Source: RJS Resourcing LtdCathedral Appointments Ltd
Exeter
UP TO £30K DOE | OFFICE BASED | EXETER A leading international law firm, with an office based in Exeter, is looking to recruit an Office Team Leader to join its team. As an Office Team Leader, you will be responsible for managing and training general office assistants, leading the way in delivering best practices across workplace services. Office
Job Source: Cathedral Appointments LtdGuinness Partnership
Newton Abbot
Are you an experienced Care Team Manager looking for a new challenge? The Guinness Partnership have an exciting opportunity for a Care Team Manager to lead our care team in Newton Abbot. About the role: Our customers live in their own flats within our Extra Care Scheme, Haydon Court. We have a team of dedicated care staff on hand to support with
Job Source: Guinness PartnershipExeter
Job Title: Customer Care Team Leader
Location: Exeter
Salary: £29,000
This is an exciting opportunity to join a fast-paced environment, based in Exeter for a world leading full fibre broadband provider! As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations. This entails cultivating positive relationships with both individual and business clients. Additionally, you'll collaborate with the Customer Service Manager (CSM) to enhance team skills, onboard new hires, refine departmental processes, and manage operations in the absence of the CSM.
The Role:
So, what will you be doing as a Customer Care Team Leader ?
Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints
Take charge of dealing with customers' questions and complaints from start to finish.
Support our company's vision and speak up for customers.
Talk to customers to improve our services and meet their needs.
Use different ways to talk to customers and make them happy.
Give customers great service while working efficiently.
Work with other teams to fix any problems with installations.
Train and help our team members grow, with help from the CSM.
Help new team members get started.
Work with the CSM to make our processes better and update our systems.
Coach team members regularly to help them improve.
Represent our team in meetings when needed.
Handle problems and make customers happy if the CSM isn't around.
Hire new team members for customer care.
Manage when team members are away and help them do better.
Teach new team members what they need to know.
Support team members to improve how they work and fix any issues.
What are we looking for in our next Customer Care Team Leader ?
Prior experience as a Team Leader/supervisor
Thrives on collaborating with others
Can juggle multiple tasks and adapt priorities easily
Pays close attention to detail in communication
Excels in both written and verbal communication
Previous experience in a customer care team is a plus (bonus if in telecoms!)
Benefits:
Life Assurance
Income Protection
Salary Sacrifice Pension
30 days holiday plus statutory bank holidays
Enhanced Sick Leave
Enhanced Family Leave
How to Apply:
Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Exeter.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Customer Care Team Leader jobs in Exeter
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