Credit Controller

Credit Controller

• Location: Epsom (Hybrid: 3 days in office, 2 days remote)
• Salary: £30,000 + Benefits
• Job Type: Full-time, permanent role.

Join a well-established and fast-paced organisation as a Credit Controller. This role offers a fantastic opportunity for someone with existing credit control experience who enjoys building relationships, managing their own ledger, and driving cash collection performance.

Day-to-day of the role:

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding debt while minimizing risk and maintaining strong customer relationships.
• Proactively chase outstanding payments via phone, email, and other channels.
• Maintain accurate and detailed records of all customer interactions.
• Reconcile customer accounts and resolve discrepancies.
• Monitor credit limits and ensure they remain appropriate.
• Manage and review credit-stopped orders, taking necessary action.
• Identify changes in customer payment behaviour and elevate risks.
• Log and resolve customer queries in a timely manner.
• Process new account applications and support credit decision-making.
• Support with ad hoc finance and credit control projects.

Required Skills & Qualifications:

• Minimum 1 year's experience in Credit Control or a similar finance role.
• Strong communication skills with the ability to build rapport with customers.
• Confident working in a fast-paced, high-volume environment.
• Highly organised, with excellent attention to detail.
• Proactive and positive, with a "can-do" attitude.
• Comfortable managing your own workload and prioritising effectively.
• Strong team player who thrives under pressure.
• Good level of numeracy and literacy (GCSE Maths & English or equivalent).
• Intermediate Excel skills (including VLOOKUPs and pivot tables).
• Previous experience within an accounts or credit control environment.
• Strong customer service focus.
• Desirable:
  • Experience with credit control systems or ERP platforms.
  • Exposure to credit checking tools and risk assessment processes.
  • Professional credit qualifications or willingness to study (e.g., CICM).

Benefits:

• Competitive salary of £30,000.
• Hybrid working model (3 days in the office, 2 days remote).
• Supportive and collaborative team environment.
• Opportunity to grow and develop within the role.
• Exposure to a dynamic and evolving business.