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Greggs
Newport
Role: Greggs Team Leader Location: Newport , NP20 4GA Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: £11.94 Company: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bak
Job Source: GreggsVibe Recruit Limited
Newport
Groundworks Team Leader Permanent Newport (with regular travel) Up to £30,000 Our client is looking for a motivated and enthusiastic Team Leader to join their team on a permanent basis. Working within the horticultural industry, this is an opportunity to be part of a fantastic growing company. This role requires travelling daily to various location
Job Source: Vibe Recruit LimitedHays
GB
Your New Organisation My client is a South Wales-based local authority that manages its own housing stock of up to 5,000 properties. They have a large housing team split into voids, capital works, reactive repairs and assets. Your New Role In this role, you will take charge of managing all aspects related to long-term voids. Your responsibilitie
Job Source: HaysHays
GB
Your New Organisation My client is a South Wales-based local authority that manages its own housing stock of up to 4,000 properties. The role is to join the Building Services division, they provide a wide range of services to corporate and housing clients, making quality and efficiency our top priorities. As part of the Environment and Housing Ser
Job Source: HaysVibe Recruit
Newport
Groundworks Team Leader Permanent Newport (with regular travel) Up to £30,000 Our client is looking for a motivated and enthusiastic Team Leader to join their team on a permanent basis. Working within the horticultural industry, this is an opportunity to be part of a fantastic growing company. This role requires travelling daily to various loc
Job Source: Vibe RecruitRedmore Recruitment Limited
Porth, Mid Glamorgan
Production Team Leader Salary Range: £28,000 Location: Porth Contract type: Full time, Permanent Working hours: Monday to Friday, rotating shifts 6-2/2-10 Benefits: 28 days holiday including bank holidays 8% pensions (5% employee, 3% employer contributions) Staff discount Free on site parking Our FMCG Manufacturing client is looking for a compet
Job Source: Redmore Recruitment LimitedDX Network Services Limited
Bridgend
Total Contracted Hours: 40 An exciting new Team Leader opportunity at DX! *** This a Backshift / Afternoons vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their ca
Job Source: DX Network Services LimitedEdinburgh Leisure
Newbridge
JD Catering Team Leader 2021.pdf Essentials Behaviour Standard.pdf Conditions of Service Grades 6-13.pdf This post is not on the bus route, please only apply if you can reliably commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA. Become a proud team member of Europe’s largest indoor climbi
Job Source: Edinburgh LeisureCardiff
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations. Ensuring quality and performance levels meet and exceed expectations on challenging service lines. Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
You will be required to:
To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
To coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
To ensure departmental KPI's are being achieved whilst adhering to SLAs
To undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
To ensure adequate resources are available to meet customer and contract needs
Salaries£20,963 p.a. starting salary£21,450 p.a. after 1 year of service and achievement of performance parameters£22,000 p.a. – Migrant help
Setting and meeting performance targets for speed, efficiency, sales and quality
Managing the daily running of your team within a busy contact centre environment
The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
Liaising with Supervisors, other Team Leaders, team members, Contract Managers, external customers and other colleagues to gather information and resolve issues
Following the Quality Management System, to improve quality and minimise errors
Reviewing the performance of staff, identifying training needs and planning training sessions
Handling complex customer complaints or enquiries
Organising staffing, including shift patterns and the planning the number of employees required to meet demand
Improving performance by raising efficiency
Managing compliance to HR policies for contact centre staff
Ensuring the office is adequately prepared and organised for the arrival of employees and any visitors
Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
Lead by example with regards to behaviours acting professionally at all times and driving Connect Assist’s culture
Operate within and as a driver of a diverse, inclusive and supportive working environment
Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
Developing constructive and cooperative working relationships with colleagues
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g. PCI, GDPR, ISO 27001, 9001 and 14001
Good standard of education
At least 2 years of experience in a similar role
Delivering a telephone and / or online based service
Supervisory experience
IT literate with full working knowledge of MS Office Suite planning and co-ordinating
Coaching & developing staff
Delivering customer focused services
Excellent communication and interpersonal skills
Reflection and analytical skills
Sound decision making
EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Team Leader jobs in Cardiff
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