Area Supervisor

About The Role

Area Supervisor

Location: Clearview, Brentwood and surrounding areas
Salary: £29,000 per annum

About The Role

We are looking for an experienced Area Supervisor to join our team.

As an Area Supervisor, you will play an integral part in delivering and supporting the field-based elements of SBFM's service provision across a portfolio of health & fitness clubs and gym environments.

For this role, regular travel between sites within Clearview, Brentford and the surrounding areas will be required.

Duties and Responsibilities

• Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
• Relationship management - build and maintain strong client relationships at local level.
• Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
• Line management, support, inductions and training of frontline operatives.
• Support the mobilisation of new contracts through tasks including (but not limited to) site visits, inductions and training.
• Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
• Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
• Cover cleaning, utilising the existing workforce where available and completing site cleaning where necessary.
• Support or cover other Area Supervisors' areas where required.
• Ensure correct use of IT systems and maintain accurate records of visits, activities and communications.
• Collaborate effectively with Regional Operations Managers, Account Managers and other colleagues to ensure smooth operations and consistent service delivery.
• Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers or other members of the management team.
• Proactively identify and elevate concerns, risks or improvement opportunities to senior management.

Qualifications and Skills

• Demonstrable experience in a similar role.
• Experience within contract cleaning, facilities management or a multi-site environment.
• Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
• Excellent communication skills.
• IT literate.
• A proactive approach and an excellent eye for detail; methodical, organised and able to work autonomously.
• Self-motivated, confident and engaging, with an approachable manner and a 'can do' flexible attitude to work requirements.
• Excellent client focus and a proven track record of service delivery in a facilities management or contract cleaning environment.
• Team player and able to motivate others.
• A full, clean driving licence and the willingness to travel between client sites as required.
• Due to the nature of the sites and client environment, the successful candidate will be required to complete an Enhanced DBS check.

The successful candidate will receive:

• Company vehicle
• 20 days holiday plus bank holidays
• Pension Scheme
• Internal mentoring scheme
• Regular company events

Commitment to SBFM Values

Be a Good Person

We give people opportunities and embrace their inherent goodness. We are open minded and uphold integrity. We are respectful and considerate. We are kind and appreciative.

Play as a Team

Community and communication are everything. We remain inclusive within our company and with our clients. Together, we grow, retain, execute and make an impact. We are one team.

Think Differently

We encourage a growth mindset; everything can be improved through effort. We love innovation and ideas. We are disruptors and push boundaries for sustainable growth.

Make an Impact

It's all about the ultimate goal. We exceed expectations and deliver results at pace. We challenge the norm and step out of our comfort zone because, at our core, we are passionate and love to win.