Support Engineer

Our client is the digital and intelligence arm of a major defence company.

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Job Title: Support Engineer

Location: : Leeds, London, Gloucester, will have to be willing to travel to Leeds or London in line with business requirements

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

What you'll be doing –

Developing, configuring, deploying, and supporting our solution services.

Writing scripts and other automation to enable future re-use.

Documenting deployed systems, scripts, and other working practices to enable re-use.

Supporting the business and their clients with changing requirements

Improving security, confidentiality, and integrity of the solutions and designs through compliance with relevant legislation and regulations. Working with peers to design, implement, and operate controls and adopt management strategies.

Providing product and service direction to the Service Management team and implementing these as part of the self-organizing team.

Reviewing, establishing, and adhering to appropriate governance and configuration control using industry standards and best practices.

Driving issue resolution and resolving underpinning problems.

Working with suppliers, team members, and 3rd party suppliers to continuously improve delivery.

Documenting technical business requirements/problems into a format that business stakeholders can understand.

Your skills and experiences

Strong experience of working within an IT Service/Support function.

Knowledge of IT technologies, including PowerShell scripting, VBA scripting, TCP/IP networking

Experience of working with 3rd Party IT service suppliers and partners.

Experience of working within large, matrixed organisations.

Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to multiple stakeholders.

Demonstrated ability to develop and implement innovative solutions.

Draws upon past or previous experience and makes judgements to resolve problems for scenarios that may not be covered by standard procedures.

Applies subject matter knowledge to local p...