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BJSS
Newcastle Upon Tyne
About Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, i
Job Source: BJSSBJSS
newcastle upon tyne, england, United Kingdom
About Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, i
Job Source: BJSSXpertise Recruitment
newcastle upon tyne, england, United Kingdom
Xpertise is seeking two talented Machine Learning Engineers to join an esteemed team in Newcastle. As part of our client's growing engineering division, you will play a pivotal role in designing, implementing, and optimising machine learning models and data pipelines. With a strong emphasis on AWS technologies and MLOps practices, you'll have the o
Job Source: Xpertise RecruitmentResponsive Engineering
Newcastle Upon Tyne
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufactu
Job Source: Responsive EngineeringBJSS
newcastle upon tyne, england, United Kingdom
About Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards,
Job Source: BJSSBJSS
newcastle upon tyne, england, United Kingdom
About Us We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards,
Job Source: BJSSTaylor Wimpey PLC
Sunderland
As the Senior Engineer, you will provide engineering support at all stages of the development process, from initial viability advice to design development, gaining technical consent and providing advice to all other departments and selected contractors during construction. Assess and appraise consultants designs for suitability and to ensure the de
Job Source: Taylor Wimpey PLCRecruitment Helpline Ltd
Newcastle Upon Tyne
Excellent opportunity for a Graduate or Senior Geotechnical / Geoenviromental Engineer to join a well-established company based in Newcastle Upon Tyne Job Type: Full Time / Permanent Salary: Competitive, negotiable depending on experience The Company They are a forward-thinking multidisciplinary consultancy firm based in Newcastle Upon Tyne focusse
Job Source: Recruitment Helpline LtdNewcastle Upon Tyne
Practice Group / Department:
IT Regional - Service Desk Job Description
We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.
The Role
Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills.
The role will involve but is not limited to the following:
Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11.
This will include: Physically deploying new laptops to those users who have an end-of-life device.
Upgrading the various applications required by different user groups.
Providing on site and email support to any users experiencing issues with the new laptop applications.
Working alongside other desktop support staff to assist end-users at a ‘drop-in’ center within your respective office.
Effective and accurate escalation of issues to appropriate IT teams in a timely fashion.
Work with other IT Service Desk staff to ensure best practices are being adhered to.
Identify where knowledge can be shared with others in the team to improve the service provided to our customers.
Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date.
Skills and Experience Required
Experience working with high profile, VIP customers, in a demanding and time critical environment.
Ability to troubleshoot and understand the customers’ requirements, to be able to deliver the right solution to meet their ‘needs’ rather than their ‘wants’.
Ability to follow pre-configured processes in order to complete tasks in the most efficient manner.
Process driven, with the ability to focus on the end result.
Excellent written and verbal communication skills.
Having worked in previous deployment / desktop support roles will be beneficial.
Experience of working with an ITSM tool, ServiceNow experience will be beneficial
Candidates should have knowledge of supporting the following:
Microsoft Windows 10/11
Microsoft Office 365
Active Directory
Microsoft Autopilot
Shift information
The role will require candidates to work between 9am – 5pm, Monday to Friday, on site in our Newcastle office.
Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts.
#LI-KM2
Diversity, Equity and Inclusion
To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.
We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Deployment Engineer jobs in Newcastle Upon Tyne
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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