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Plaid

Greater London / Global

FinTech Technical Support Engineer — Customer-Focused

Job Description

Plaid is seeking a Technical Support Engineer to join our Customer Support team in London. You will interface with customers via Zendesk, troubleshoot issues, and collaborate with Engineering and GTM to resolve complex problems, balancing customer needs with internal priorities.

You should have 2+ years in a customer-facing role and experience with REST APIs, SQL, CSS/HTML, and at least one coding language (JavaScript or Python).

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