Technical Account Manager

Fresh Produce | Food Manufacturing | Monday - Friday

Location: West Midlands | Hybrid

We're recruiting on behalf of an ambitious and rapidly growing fresh produce business that is investing heavily in its future.

As part of that growth, they're creating an exciting new Technical Account Manager position that will become a key part of their Technical Leadership team.

This isn't your typical Technical Manager role.

Yes, you'll use your technical expertise every day, but what really sets this opportunity apart is the chance to become the trusted technical partner for some of the UK's leading retail customers.

You'll own customer relationships from a technical perspective, represent the business externally, influence technical strategy, and play a major role in supporting the next phase of growth.

The Opportunity

Reporting directly to the Technical Director, you'll become the technical lead for a portfolio of retail customer accounts, building long‑term partnerships based on trust, collaboration and technical excellence.

This is a highly autonomous role where you'll have the freedom to make the position your own while working alongside senior leadership to drive continuous improvement, strengthen customer relationships and support exciting new product launches.

What You'll Be Doing

• Managing key retail customer relationships from a technical perspective.
• Acting as the main technical contact for customer accounts.
• Building long‑term partnerships through outstanding customer engagement.
• Leading customer technical meetings, reviews and site visits.
• Preparing and presenting KPI reports, trend analysis and improvement plans.
• Managing customer complaints through to successful resolution.
• Reviewing retailer standards and communicating requirements across the business.
• Supporting NPD projects and product launches.
• Working closely with Commercial, Operations and Technical teams.
• Driving continuous improvement across food safety, quality and customer performance.
• Supporting new business opportunities and customer tenders.
• Travelling throughout the UK and internationally to strengthen customer relationships.

About You

We're looking for someone who combines strong technical knowledge with exceptional relationship‑building skills.

You'll already have experience working with UK retailers and be confident discussing retailer standards, technical compliance and quality expectations.

You'll be someone who can build trust, influence decisions, professionally challenge where appropriate and become a valued technical advisor rather than simply reacting to issues.

You’ll likely come from a background such as:

• Technical Manager
• Factory Technical Manager
• Technical Services Manager
• Senior Technical Manager

Experience within chilled food or fresh produce manufacturing together with strong retailer knowledge will be highly advantageous.

What's On Offer

• Business travel expenses covered.
• Newly created role with genuine autonomy.
• Direct exposure to senior leadership.
• Opportunity to shape and develop the position.
• Long‑term career progression within a growing food manufacturing business.
• The chance to become the technical face of an ambitious and highly respected business.

If you're passionate about food, thrive on building customer relationships and want to play a key role in a business that's investing in its future, we'd love to hear from you.