Salesforce Technical Architect - Service Cloud & Agentforce

Position: Salesforce Technical Architect - Service Cloud & Agentforce
Employment Type: Contract
Start: ASAP (August/September 2026)
Duration: 12 Months
Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely)
Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. 
 
Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership.
 
Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme.

This senior, hands-on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance.

You will own the target-state Salesforce architecture, providing technical leadership from solution design through build, testing, automated deployment and production readiness, while ensuring solutions are scalable, secure and aligned with enterprise engineering standards.


Key Responsibilities:

• Service Cloud & Agentforce Architecture
  
  • Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce, defining target-state application, integration, security, data and environment architecture.
  • Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service.
  • Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off.
• DevOps, CI/CD & Engineering
  
  • Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD, including environment management, release governance and deployment automation.
  • Establish Trunk-Based Development, pull-request governance, automated quality gates, versioning and rollback strategies.
  • Govern deployment tooling including Copado, Gearset or equivalent Salesforce DevOps platforms.
• Technical Leadership & Governance
  
  • Govern technical designs, integrations, code quality, test automation, security and release readiness throughout the delivery lifecycle.
  • Ensure architecture meets requirements across performance, resilience, security, observability, compliance, maintainability and Salesforce platform limits.
  • Mentor technical leads and developers, resolving complex design challenges and supporting cutover, production deployment and post-release assurance.

Key Skills:

• Extensive enterprise technology experience, ideally 10+ years overall with 6+ years hands-on Salesforce, including expert-level Salesforce Service Cloud architecture and implementation.
• Strong hands-on Agentforce expertise covering agent configuration, prompts, actions, topics, grounding, orchestration and service workflows.
• Deep Salesforce technical knowledge across Apex, Lightning Web Components (LWC), Flows, Platform Events, REST/SOAP APIs, data modelling and enterprise integration patterns.
• Strong Azure DevOps experience across Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
• Proven expertise in Trunk-Based Development and CI/CD automation, including quality gates, release approvals, environment management, versioning and rollback.
• Hands-on experience with Salesforce DX, Git and Copado/Gearset, alongside strong knowledge of DevSecOps, Salesforce security, permissions, sharing, compliance and platform governance.
• Strong technical leadership, architecture governance and stakeholder management skills, with the ability to guide distributed technical teams and influence complex solution decisions.

If you are interested or would like to know more, please email [email protected] with your CV and availability to speak.

Applicants must be a UK resident and holds a valid right to work status.