ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Burman Recruitment
london
Job Description Position - Senior Technical Support Analyst Working Setup - Hybrid Location - London Salary - Up to £57,000 Burman Recruitment are working with a large housing association based in London seeking a Senior Technical Support Analyst to join their IT Team! Role Responsibilities Third-Line Application Support: Providing senior-leve
Job Source: Burman RecruitmentCHAMP Cargosystems
Hayes, England, United Kingdom
Overview CHAMP Cargosystems is one of the world’s leading providers of innovative IT logistics solutions to the global air cargo industry. Headquartered in Luxembourg, we have over 450 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta, Singapore and Beijing. Our global Enterprise and IT Solutions business is
Job Source: CHAMP CargosystemsCHAMP Cargosystems
Hayes
Job Description Overview CHAMP Cargosystems is one of the world’s leading providers of innovative IT logistics solutions to the global air cargo industry. Headquartered in Luxembourg, we have over 450 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta, Singapore and Beijing. Our global Enterprise and IT So
Job Source: CHAMP CargosystemsUrban Empire Recruitment
London
Job title :IT Technical Support Analyst Employee status : Permanent Salary : £40-50K Location : Based in the office 3 times a week across London and Rainham Urban Empire Recruitment has partnered with an innovative insure tech scale-up based in London, committed to revolutionizing the insurance industry through cutting-edge technology and a cust
Job Source: Urban Empire RecruitmentJobfinders
London
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT sup
Job Source: JobfindersRed Chair Recruitment
London Area, United Kingdom
Job Title: Senior Technical Analyst Summary: Join our client's esteemed team as a Senior Technical Analyst, where you'll play a pivotal role in both internal technical operations and customer-facing support. You'll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively. With your proven problem-sol
Job Source: Red Chair RecruitmentAprimo
united kingdom
Position Title: Technical Support Analyst Location: Virtual, United Kingdom Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Product Support Travel: Minimal (Up to 5%) COMPANY SUMMARY: Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the m
Job Source: AprimoRed Chair Recruitment
london
Job Description Job Title: Senior Technical Analyst Summary: Join our client's esteemed team as a Senior Technical Analyst, where you'll play a pivotal role in both internal technical operations and customer-facing support. You'll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively. With your
Job Source: Red Chair RecruitmentLondon Area, United Kingdom
Position - Senior Technical Support Analyst
Working Setup - Hybrid
Location - London
Salary - Up to £57,000
Burman Recruitment are working with a large housing association based in London seeking a Senior Technical Support Analyst to join their IT Team!
Role Responsibilities
Third-Line Application Support: Providing senior-level third-line support for users across various business applications utilised by the organisation.
Change Requests: Assessing change requests assigned to the Software Support Team and collaborating with system owners to ensure clear understanding of requirements.
Application Management: Taking ownership of one or more critical business applications throughout their lifecycle, including coordinating and overseeing upgrades.
Relationship Management: Managing the day-to-day relationship with business owners and technical support teams of software suppliers for applications under your purview.
Complex Incident Resolution: Troubleshooting complex incidents and addressing service and change requests through the appropriate channels.
Service Desk Oversight: Proactively monitoring and managing Service Desk ticket queues for the team, ensuring adherence to SLAs (Service Level Agreements).
Project Leadership: Leading IT projects and application upgrades within your scope of responsibility.
Operational Transition: Supporting the transition of bespoke developments and commercial software applications into operational support. Ensuring the Software Support Team has the necessary technical and user documentation, as well as knowledge from internal developers or vendors for efficient management.
The ideal candidate for this role will possess
Application Support and Development Background: Previous experience in application support and development, with a preference for knowledge of housing systems.
Effective Communication: Strong communication skills to engage with various stakeholders, gather requirements, and translate them into technical solutions. Comfortable providing guidance on system usage to end users.
Project Management: Capable of managing small projects and implementing service improvements through process mapping and analysis to enhance customer satisfaction.
Technical Proficiency: Solid knowledge of SQL and data analysis. Able to work independently within a housing environment.
Proactive Approach: A proactive and self-directed approach, taking ownership of tasks and effectively prioritising workload.
Team Collaboration: Willingness to share expertise with the software team and provide support and guidance to other Technical Support Analysts.
Senior Technical Support Analyst jobs in London Area, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.