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C&M Travel Recruitment
GB
Operations Manager required by an award-winning group tour operator to take on a varied position where the primary focus is operations, but also has significant involvement in commercial, product, account management and business development. Salary up to 32K plus bonuses. Remote, with one day per month in London. Operations Manager Responsibilit
Job Source: C&M Travel RecruitmentStrong Recruitment
City of London
ETOA (the European Tourism Association) is recruiting an interesting role in their Policy & Operations Department which would suit someone from a tour operations or DMO or OTA background. You will look at operational issues that affect tour operators and OTA's and work on communication on matters such as local cities taxes, affect on cities with ma
Job Source: Strong RecruitmentC&M Travel Recruitment
City of London
Operations Manager, 38K. Adventure Tour Operator are looking for a new Operations Manager to manage the operations of their tours. This an award-winning company with an excellent reputation and a very exciting product portfolio. Operations Manager Responsibilities: Support the Head of Operations in the management of the operations team, specifical
Job Source: C&M Travel RecruitmentOrtus PSR
London
About Us: My client is a dynamic and rapidly growing financial advisory, SJP partnership practice, dedicated to providing comprehensive wealth management solutions to our clients. With a team of dedicated professionals and a commitment to excellence, we strive to empower our clients to achieve their financial goals and secure their future. Posit
Job Source: Ortus PSRReed
London
Our client is a thriving international bank with confirmed growth plans for 2024 that’s looking for an Operations Manager on a 9 month fixed term contract basis to lead and nurture a team of Payments and Loan Operations Analysts. Ideal candidate’s will have a deep understanding of the UK payments market, PSD2, clearing and SWIFT payments and previo
Job Source: ReedBlakemore Recruitment
London
We are currently recruiting for a Financial Planning practice in Finchley who are looking to recruit an experienced Operations Manager to manage the back-office of its expanding financial division of the group. The group has several subsidiaries ranging from Tax, Accounting, Legal, Financial Services and Recruitment. Our mission is to disrupt the d
Job Source: Blakemore RecruitmentThe Orchard Practice
Borehamwood
Practice or Operations Manager required for an award-winning and expanding company. A financial planning background is extremely desirable, and we'll also consider candidates with strong management experience gained in other industries. If this sounds like your dream job, please apply! Would you like to work for a company that has strong values an
Job Source: The Orchard PracticeReed
London
Our client is a thriving international bank with confirmed growth plans for 2024 that’s looking for an Operations Manager on a 9 month fixed term contract basis to lead and nurture a team of Payments and Loan Operations Analysts. Ideal candidate’s will have a deep understanding of the UK payments market, PSD2, clearing and SWIFT payments and previo
Job Source: ReedLondon
Job Title: Operations Manager
Location: London, Victoria
Job Type: Full-time (Monday to Friday)
Salary: Up to 50,000
About Us:
Yor Apartment is a leading and rapidly growing Serviced Apartment and Aparthotel operator. With a diverse portfolio of apartments in Bristol, London and Milton Keynes, we pride ourselves on delivering unparalleled service and creating memorable stays for our guests.
Position Overview:
As an Operations Manager at Your Apartment, you will play a pivotal role in ensuring the smooth and efficient day-to-day operations of our Serviced Apartments and Aparthotels. Working closely with the senior management team, you will be responsible for overseeing various aspects of operations, enhancing guest satisfaction, and optimizing operational efficiency.
Key Responsibilities:
Operational Excellence:
Implement and enforce standard operating procedures (SOPs) to maintain consistency across all sites across London.
Collaborate with department heads to streamline processes and improve overall operational efficiency.
Monitor and assess the performance of each site to identify areas for improvement.
Maintenance:
Coordinate and schedule routine maintenance tasks for the property.
Liaise with maintenance staff or contractors to ensure timely completion of repairs.
Conduct regular inspections to identify maintenance needs and address any issues promptly.
Guest Experience:
Champion a culture of exceptional customer service and guest satisfaction.
Analyze guest feedback and implement strategies to enhance the overall guest experience.
Address and resolve escalated guest issues in a timely and effective manner.
Team Leadership:
Provide leadership and guidance to reservations, operations and cleaning teams.
Conduct regular training sessions to ensure staff members are well-versed in company standards and procedures.
Foster a positive and collaborative work environment to boost team morale.
Financial Management:
Work closely with the Director to manage budgets and control operational costs.
Identify opportunities for revenue growth and cost savings.
Monitor financial reports and implement corrective actions as needed.
Stock management:
Quality Assurance:
Conduct regular inspections and audits to ensure compliance with quality standards.
Implement and monitor health and safety protocols to maintain a safe environment for guests and staff.
Collaborate with relevant stakeholders to address and rectify any quality issues.
Stock Management
Oversee inventory levels of all supplies and amenities
Monitor stock levels and reorder supplies as needed.
Implement efficient stock control systems to minimize waste and optimize inventory turnover.
Qualifications :
Attention to detail is one of the most important skills required to be successful in this role.
Experience gained within a Serviced Apartment, Aparthotel, Hotel OR an Estate agency (Working as a property or block manager). Preferred candidate to have serviced apartment experience.
Advanced IT skills - At Your Apartment we use the latest software available to the hotel / serviced apartment industry. It is a critical skill set for this role.
Bachelor’s degree in hospitality management, Business Administration, or a related field.
Proven experience in hotel or Serviced apartment operations management, with a minimum of 2 years in a leadership role.
Strong understanding of the hospitality industry and current market trends.
Excellent communication, leadership, and interpersonal skills.
Ability to make sound decisions in high-pressure situations.
Operations Manager jobs in London
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