Retail Supervisor

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We're looking for a Retail Supervisor to:
Support and guide a team to do their best work
Deliver great service while keeping the store running smoothly
Enjoy 40–60% discount on top outdoor brands
Work 24 hours per week on a rotating schedule including weekends
This is a fixed term contract to 31 October 2026
Sound like your kind of role? Read on to find out more.
About us
We believe life's better outdoors — whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.
That's where you come in.
As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away.
We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.
What you'll be doing
You'll be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed. In this role, you'll:
Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
Mentor new colleagues and help onboard them confidently
Manage store opening and closing duties as a key holder
Carry out cashing up duties accurately and efficiently
Lead in the absence of the Store or Assistant Store Manager
Keep the store safe, compliant and running efficiently
Bring energy, organisation and motivation to your team
We're looking for someone who
Has experience as a retail supervisor or in a similar supervisory role
Is confident handling responsibility and solving problems
Leads by example and builds strong connections with their team
Stays focused under pressure and knows how to juggle tasks
Enjoys being hands-on in a busy, customer-focused environment
What you'll get from us
We know that strong supervisors make a big difference, that's why we're serious about supporting you with rewards that reflect your role, ambition and wellbeing:
£13.78 per hour (£12.04 per hour for under 21s)
Performance bonus of up to £750 per year (pro rata)
Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
40–60% staff discount across all our outdoor and active brands
Up to 33 days holiday, with the option to buy more
Access to wellbeing support including free, confidential services
Perkbox membership – savings on food, travel, fitness, entertainment and more
Company pension scheme to help plan for your future
Hands-on experience in a fast-paced, values-driven environment
Everyone's welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.
We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.
This advert may close early if we receive a high number of applications, so don't wait too long to apply.

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