IT Systems & Network Engineer

IT Systems & Network Support Engineer

Salary: £35,000

Location: Hybrid remote

Division: IT Support Services

Reports to: Support Services Manager

About the Role

We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.

What You'll Do

Resolve Help Desk escalations within SLA targets

Log, diagnose and fix support issues owning them through to resolution

Keep customers and colleagues updated throughout each call

Provide technical guidance and support pre-and post-sales

Prepare, configure and commission hardware and software

Evaluate new technologies and feed back findings

Write and maintain clear technical documentation

Champion good information security practices

What We're Looking For

Technical experience in some of the following:

Windows Server/desktop support, Active Directory, DNS, DHCP

Microsoft 365/Exchange, Entra ID, Azure

Intune Autopilot/ImmyBot deployment

Networking (LAN/WAN/WLAN) configuration and troubleshooting

VMware/Hyper-V virtualisation

Backup, replication and disaster recovery

SAN/NAS storage

Security tools: antivirus, VPN, firewall, MFA/2FA, IAM

You are:

A confident problem-solver who works well solo or in a team

Organised, detail-oriented and great under pressure

A strong communicator with a customer-first attitude

Comfortable juggling multiple priorities at once

Security and compliance aware

Qualifications

Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent)

Microsoft certifications are a plus, not a requirement

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