Customer Support/Material Planner

Material Planner/Customer Support
Desford LE9 (Onsite role)
Initial 12 month contract – likely to extend for the right Person!
Hours: 37.5 a week (Mon – Fri: - 07:00 - 15:00 or 08:00 - 16:00)
Up to £15.61 PAYE hourly rate plus holiday and pension contribution OR Umbrella hourly rates up to £21.38
Have you organised and coordinated the arrival of Materials or customer orders to site? Are you used to liaising with global suppliers? Are you hoping to find a new exciting challenge, where you can take pride in the excellent service you provide to customers?
We’re looking for a Material Planner/Customer Support person to join our globally renowned client’s Customer Support and Supply Chain Team in Desford. Working as part of a diverse and friendly team supporting suppliers and end customers, this team are supplying to other client site’s manufacturing facilities. This is an excellent opportunity with a Fortune 100 company; if are a Material Planner or if you have a background in Customer Service within manufacturing/engineering Supply Chain, and strong Excel skills (you’ll need to be able to create pivot tables and do v look ups), this could be the opportunity you are looking for…
What will the Material Planner/Customer Support do?
• Assist customers, ensuring relationships are developed & any queries are resolved with pace
• Enter and manage Customer Orders (including backorder management)
• Collaborate with customers via phone/email/Teams and online tools
• Organise and coordinate required materials and parts with global suppliers
• This work is analytical and requires a problem-solving mindset with the drive to serve customers and exceed expectations
What skills and experience does the Material Planner/Customer Support need?
• A strong communicator who is confident in working with suppliers and customers
• Analytical intelligence: able to anticipate/stop issues arising by identifying possible risks & challenges
• Proficient user in Excel - you’ll need to be able to create pivot tables and do v look ups
• MRP system experience (e.g. SAP, Sage, Navision etc), Power BI would be an advantage
• Ability to thrive under pressure, in a fast-paced work environment with high expectations
• Work well in a team dynamic but also as an individual contributor
• Organisational, Time Management & Prioritisation skills
To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates