Technical Support Analyst

Base pay rangeTechnical Support Specialist II - Desktop support - paying up to £160 Inside IR35 - London (Hybrid) - part time - 3x a week in officeWe're working with a global, technology-driven organisation that supports professional customers worldwide and is known for its strong focus on innovation, AI, and modern workplace technology.This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience.The roleYou'll deliver hands‑on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools.What you'll be doingProviding in‑person and remote support for laptops, operating systems, applications, printers, and mobile devicesProactively monitoring laptop health,li>Supporting onboarding and offboarding processesUsing automation to reduce repetitive tasksResponsibly using AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articlesDelivering excellent customer service and user educationWhat we're looking forDegree in Computer Science or equivalent experience (3+ years in technical support)Strong experience with Windows and macOS, Office 365Hardware and software installation and troubleshooting experienceActive Directory knowledgeAwareness of ITIL practicesStrong communication, problem-solving, and organisational skillsWhat's on offerGenerous holiday allowance with the option to buy more daysPrivate medical benefits, health screening, and wellbeing programmesPension scheme and life assuranceEmployee share schemes and travel supportElectric vehicle scheme and optional dental coverFamily‑friendly policies and employee assistance programmePaid time to support charities and causes you care aboutExcellent learning, development, and career progression opportunitiesIf you're passionate about end‑user support, modern IT environments, and working as part of a friendly, global team, this could be a great next step.

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