Application Support Specialist

Noble Recruiting is delighted to advertise the role of Application Support Specialist

Key responsibilities and accountabilities

• Maintain and support the business applications including core housing applications, mobile solutions, digital applications and online services to ensure high levels of availability, user satisfaction and efficient operation of the company’s IT business applications.
• Provide 2nd line incident resolution, problem solving and problem management for business applications.
• Contribute to developing improvements to applications which are causing recurring business operational issues.
• Take ownership of problems and proactively resolve technical problems, ensuring that services are maintained and restored to meet agreed business requirements.
• Manage the patching and lifecycle maintenance of business applications, arranging deployment, testing and transition of application releases.
• Participate in the planning and implementation of processes, policies, procedures of service delivery to ensure systems provisioning and maintenance can meet agreed business requirements.
• Undertake the fulfilment of service requests in relation to the business applications, provisioning new fields, workflows and so on in accordance with agreed designs and solutions.
• Contribute to maintaining the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Operate the controls and management strategies that provide this.
• Operation of standard and scheduled routines and procedures to ensure the effective monitoring and management of business applications capacity, capability, availability, security and performance; seeks to automate these routine procedures where possible.
• Work with the other members of the IT service, external support companies and third-party vendor organizations responsible for service provision, incident and problem management.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Provide multiple correct responses to requests for support by means e.g. training users or operational staff, making modifications to systems parameters.
• Contributes to the documentation and maintenance of standard operating procedures and knowledgebase articles.
• Support improvement of change and release management processes for business applications.

Critical knowledge, skills and experience required

• A passion for delivering high-quality IT services.
• Experience in complex IT services
• Experience of providing proactive monitoring, support and maintenance of business applications.
• Application systems experience of recording and solving support issues from colleagues, prioritising requests, implementing and communicating timely solutions.
• Experience developing and maintaining line of business systems including use of relational databases.
• Management of multiple specialist 3rd party service and support providers.
• Good working knowledge of the IT operating infrastructure with familiarity with general IT infrastructure (hardware, databases, operating systems, local area networks etc.)
• Awareness of Information Security threats and mitigations.
• Deployment of standard processes, procedures and disciplines for change, asset, problem, incident, capacity, availability, service level and risk management in an IT Infrastructure environment in accordance with ITIL principles.
• Capability to communicate with end users to understand, explain and resolve issues calmly and clearly.

Important Notice

Noble Recruiting Limited, based in Billericay, Essex, is an Equal Opportunities Employer with over 17 years' industry experience, specialising in permanent recruitment and temporary workers.