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Hotel Manager

Newcastle Upon Tyne

MTrec’s New Client Opportunity

Our client is a successful and established, highly successful and expanding hospitality group, based in Newcastle upon Tyne. They are currently looking for an experienced Hotel Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below for an immediate response.

The job you will be doing;

Providing the highest quality of service to guests

Be instrumental to achieving hotel and business objectives are accomplished

Manage the day to day operations of the hotel and oversee all departments

Support operations management by advising on policy and procedures

Ensuring all urgent matters and addressed correctly and in accordance with company policy

Work closely with the Area General Manager to ensure

Make sure all health and safety compliance is met throughout the hotel

Develop staff and management through mentoring and coaching

Conduct quarterly appraisals with the team

Follow all recruitment procedures and ensure these are followed by all

Create rotas for the needs of the business, and review all holiday requests to maintain cover

Make sure all training is up to date and takes place

Maintain cleanliness and maintenance issues by using a daily compliance diary

Ensure the site is adhering to Health and Safety, Food Safety and Licensing

Conduct regular site inspections to make sure all standards are being met

Ensure the site achieves 5 star EHO rating

Communicate effectively with the Area General Manager and the team

About You

Previous Hotel Management experience is essential.

Have a passion for excellent service and enjoy working in professional surroundings

Demonstrate a hands on approach and an outstanding personality

Be a team player and an effective leader by setting examples

Be able to create a great atmosphere by welcoming customers

Be confident and self-motivated, displaying a passionate commitment to the business

Have a positive attitude and welcome and embrace change

Maintain excellent timekeeping, attendance and a professional attitude

Work together with the team to ensure the business is the best it can be, and look for opportunities and improvement

Communicate clearly to colleagues and customers, and remain calm patient and polite if receiving customer feedback

Support, encourage and motivate others

Rewards and Benefits on offer

Working for an incredibly successful and expanding hospitality group

Working in a prestigious City Centre Hotel.

An attractive basic salary and benefits package available.

An immediate start date, subject to notice period.

Varied and interesting role

Excellent company culture

Apply

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