Newcastle Upon Tyne
MTrec’s New Client Opportunity
Our client is a successful and established, highly successful and expanding hospitality group, based in Newcastle upon Tyne. They are currently looking for an experienced Hotel Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below for an immediate response.
The job you will be doing;
Providing the highest quality of service to guests
Be instrumental to achieving hotel and business objectives are accomplished
Manage the day to day operations of the hotel and oversee all departments
Support operations management by advising on policy and procedures
Ensuring all urgent matters and addressed correctly and in accordance with company policy
Work closely with the Area General Manager to ensure
Make sure all health and safety compliance is met throughout the hotel
Develop staff and management through mentoring and coaching
Conduct quarterly appraisals with the team
Follow all recruitment procedures and ensure these are followed by all
Create rotas for the needs of the business, and review all holiday requests to maintain cover
Make sure all training is up to date and takes place
Maintain cleanliness and maintenance issues by using a daily compliance diary
Ensure the site is adhering to Health and Safety, Food Safety and Licensing
Conduct regular site inspections to make sure all standards are being met
Ensure the site achieves 5 star EHO rating
Communicate effectively with the Area General Manager and the team
Previous Hotel Management experience is essential.
Have a passion for excellent service and enjoy working in professional surroundings
Demonstrate a hands on approach and an outstanding personality
Be a team player and an effective leader by setting examples
Be able to create a great atmosphere by welcoming customers
Be confident and self-motivated, displaying a passionate commitment to the business
Have a positive attitude and welcome and embrace change
Maintain excellent timekeeping, attendance and a professional attitude
Work together with the team to ensure the business is the best it can be, and look for opportunities and improvement
Communicate clearly to colleagues and customers, and remain calm patient and polite if receiving customer feedback
Support, encourage and motivate others
Rewards and Benefits on offer
Working for an incredibly successful and expanding hospitality group
Working in a prestigious City Centre Hotel.
An attractive basic salary and benefits package available.
An immediate start date, subject to notice period.
Varied and interesting role
Excellent company culture