Store Manager

Store Manager – Luxury Jewellery | Lakeside
Up to £35,000 + Quarterly Bonus | Diamonds Factory
Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?
The role
Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.
This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments.
You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.
What you'll be doing
Leading, motivating and developing the store team
Driving sales, conversion, average order value and store targets
Coaching the team to deliver a consultative luxury sales experience
Building relationships with new, returning and high-value clients
Taking ownership of store performance and key commercial metrics
Maintaining exceptional visual merchandising and brand standards
Managing stock, security, compliance and day-to-day store operations
Developing strong product knowledge across diamonds, jewellery and craftsmanship
About Diamonds Factory
Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.
What's in it for you?
Salary up to £35,000
Quarterly performance bonus
20 days' holiday + bank holidays
Private healthcare
Company pension
Employee discount
24-hour Employee Assistance Programme
Referral scheme
Learning and development opportunities
The person
We're looking for someone with:
2+ years' Store Manager experience within luxury retail
Jewellery, watches or another high-value retail background preferred
A strong record of achieving sales targets
Experience coaching and developing retail teams
Confidence working with high-value customers
Strong commercial awareness and attention to detail
Flexibility to work weekends and bank holidays
What's next?
If you're ready to lead a luxury jewellery store where customer experience and commercial performance go hand in hand, we'd love to hear from you.

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