IT Operations Manager

Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.

We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.

The role

You'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.

This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.

Key responsibilities

Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support

Oversee day-to-day IT operations, ensuring reliable, secure and resilient services

Manage incident, problem and change processes in line with ITIL principles

Monitor and improve service performance, including SLAs, KPIs and customer satisfaction

Support business-critical platforms, including D365 and other core systems

Manage third-party vendors and service providers to meet delivery expectations

Work closely with business and technical stakeholders to align IT services with operational needs

Contribute to IT strategy, delivery planning, governance and continuous improvement

About you

You're a confident, collaborative IT leader with strong experience in complex operational environments.

Essential

Proven experience leading IT operations, infrastructure and service delivery teams

Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisati...