Service Manager

Regional Service Manager – Power Generation

Location: South West – Frome

Car Allowance: £7,500 per annum

Job Type: Permanent, Full-Time

LTek Recruitment is working with an established organisation within the power generation and critical power sector to recruit an experienced Regional Service Manager for its South West operation.

This is a senior operational position with responsibility for overseeing regional service delivery, managing both technical and administrative teams and ensuring engineers deliver an excellent level of service to customers.

The successful candidate will combine strong leadership and commercial management skills with a solid technical understanding of generator systems, ideally gained through hands-on experience within the power generation industry.

The Role

As Regional Service Manager, you'll take overall responsibility for service and support operations across the region. You'll manage field engineers and support staff while acting as a key point of contact for customers.

Your responsibilities will include:

• Managing and supporting a team of Field Service Engineers and support staff.
• Overseeing daily service operations, scheduling and resource allocation.
• Monitoring breakdowns, maintenance and repair requests to ensure issues are resolved promptly.
• Providing technical guidance and troubleshooting support when required.
• Managing key customer relationships and resolving client issues.
• Taking responsibility for the region's Profit & Loss (P&L) performance.
• Ensuring budgets and operational targets are achieved.
• Holding regular team meetings to review projects, priorities and potential issues.
• Working closely with project management teams to ensure projects progress smoothly.
• Identifying training and development requirements across the engineering team.
• Supporting business development and identifying opportunities to expand service offerings and secure new contracts.
• Ensuring engineers and technical staff comply with health & safety requirements and site-specific regulations.

What We're Looking For

We're particularly interested in candidates with extensive experience within generators, standby power or the wider power generation industry.

A strong technical understanding of diesel and gas generator systems is highly desirable.

You'll also need:

• Demonstrable leadership and people-management experience.
• Experience managing teams of engineers.
• Strong fault-finding and troubleshooting knowledge.
• Excellent client and key-account management skills.
• Experience managing service delivery across multiple sites.
• Commercial awareness and experience managing P&L.
• An understanding of both mechanical and electrical systems.
• The ability to operate effectively in high-pressure service environments.
• Strong health & safety and compliance knowledge.
• Experience within critical power or standby power would be particularly advantageous.
• Experience working with critical or sensitive sites such as MoD, Royal Mail or similar environments would be beneficial.
• Candidates must either possess or be eligible to obtain the appropriate security clearance for restricted-access sites.

Salary & Benefits

• £7,500 annual car allowance
• 25 days holiday + bank holidays
• Life assurance – 3x basic salary
• Sick pay of up to one month at full pay after 12 months' service
• Business mileage payments
• Laptop and mobile phone
• Company credit card for business expenses