Client Manager

A leading property & energy services business in the heart of the UK

The Energy team operates within a wider property management environment, delivering energy bureau and procurement services to a diverse client portfolio. They support clients directly, their occupiers, and organisations where property management is handled elsewhere — tailoring expertise to operational needs and ESG strategy.

The team also works closely with sustainability and commercial functions to develop and deliver a client‑focused energy and utilities service.

This is a high‑growth area with ambitious plans, strong internal collaboration, and a clear focus on delivering exceptional client outcomes.

The Role

Lead client relationships and drive strategic energy service delivery

This is a pivotal role within the Energy team, responsible for managing client relationships, coordinating service delivery, and supporting strategic growth across the portfolio. You’ll act as the single point of contact for clients, ensuring accurate onboarding, proactive management and seamless coordination with suppliers and internal teams.

The role also plays a key part in developing energy strategy, improving service depth, and identifying opportunities to upsell additional services.

What You’ll Be Doing

• Act as the single point of contact for clients and the PM team.
• Support mobilisation of new sites and ensure clients are properly onboarded.
• Coordinate solutions with suppliers and act as escalation contact for portfolio‑level queries.
• Ensure data accuracy across all reporting and client information.
• Deliver automated reports on time for clients, sustainability teams and consultants.
• Secure long‑term contractual commitments to protect ongoing energy services.
• Increase fee levels and identify upsell opportunities.
• Collaborate with the wider Energy team and senior managers on strategy.
• Monitor SLAs and KPIs across procurement, bill validation, AMR rollout and other services.
• Identify and resolve performance issues early to prevent escalations.
• Work with Data & Insights to design high‑quality energy reporting.
• Ensure residential portfolio reports are created and delivered.
• Facilitate monthly client meetings and maintain accurate finance/meter reporting.
• Provide continuity of service during absence through effective cover planning.
• Travel to UK locations for client meetings when required.

What Does Success Look Like?

Exceptional client experience, strong data accuracy, and strategic growth

Success in this role is defined by your ability to deliver high‑quality client service, maintain accurate reporting, and support strategic development across the Energy portfolio.

• Strong, trusted relationships with clients and key stakeholders.
• Accurate, timely reporting delivered consistently.
• Improved SLAs, KPIs and service performance.
• Early identification and resolution of potential escalations.
• Increased fee income through upselling and service expansion.
• Effective collaboration with senior managers and internal teams.
• Well‑managed client onboarding and continuity of service.

What’s In It For You?

• Up to £50,000 + Bonus .
• Full‑time role with some travel to Cardiff and London offices.
• Opportunity to join a high‑growth, strategically important team.
• Work closely with sustainability, commercial and property management experts.
• Clear progression pathways.
• Exposure to complex energy, utility and ESG‑aligned service delivery.
• Collaborative, supportive team culture.
• Chance to influence strategy and shape service development.