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Tunstall Healthcare (UK) Ltd
Goole
We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This role o
Job Source: Tunstall Healthcare (UK) LtdConcept Resourcing
York
Job Title: Service Desk Analyst - First Line Support Location: York Salary: £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and
Job Source: Concept ResourcingConcept Resourcing
York
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and
Job Source: Concept ResourcingMyKnowledgeMap
York, England, United Kingdom
About us MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and ot
Job Source: MyKnowledgeMapHays
York, England, United Kingdom
1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experie
Job Source: HaysHays Technology
York
SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Prod
Job Source: Hays Technologypyramid8
Castleford
Due to internal staff development, an excellent opportunity has arisen to join the production and engineering team at one of the UK's leading manufacturers of touch screen kiosks providing kiosk hardware and bespoke software solutions. They supply both private and public sector organisations and each year have expanded their product range and custo
Job Source: pyramid8Samuel Frank
Boston Spa
Service Engineer - Yorkshire – Permanent - £50-60k + overtime + 25 days holiday Samuel Frank is recruiting for an OEM based in North Yorkshire as they’re looking for a Service Engineer to join their service team on a staff basis. Good knowledge of PLCs is expected; the successful Service Engineer will have likely worked for an end-user in the pas
Job Source: Samuel FrankYork
Service Desk Engineer York23-25k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York. Service Desk Engineer rewards: Competitive starting salary of 23-25k per annum
Regular monthly gatherings
Access to cutting-edge technology
Opportunities for career advancement
3 weeks WFH and 1 Week in-office per month (after training)
Service Desk Engineer responsibilities: Provide technical support on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday
Provide Licensing and Cloud Provisioning
Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
Accurately log all incidents and requests onto the Service Desk ITSM tool
Adhere to change management processes
Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
Understand and adhere to the technical escalations procedure
Understand, adhere to and promote IT security best practices
Service Desk Engineer skills, traits, and experience: 9+ months in a 1st line support role experience
Microsoft technologies
Cloud technologies
Managed service environments
Interpersonal and communication skills
Self-motivated
Eager to learn (undergo paid certifications)
Team player
Troubleshooting
Excellent communications skills
Customer focused
Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.
Service Desk Engineer jobs in York
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