Information Technology Support Engineer
London Area, United Kingdom
Company Description
AlTi Tiedemann Global (“ALTi”) is a NASDAQ listed global wealth and alternatives manager, in the business of turning powerful ideas into high-performing strategies and solutions. The firm currently manages or advises on approximately $68 billion in combined assets and has an expansive network with over 490 professionals across three continents
Whether our clients are individuals or institutions, foundations or family-led businesses, we offer a connected ecosystem of advice, solutions and innovative investment opportunities from across our global network..
We are passionate about finding better ways to serve our clients. We approach problems with open-mindedness and a restless entrepreneurial spirit to deliver more for clients.
Our culture is rooted in curiosity. We support the unique qualities of each team member and the entrepreneurial spirit shared by all of us. We come from different backgrounds and offer different perspectives. We believe these differences make us better suited for a fast-changing world.
As a growing global firm with offices in ten countries on four continents, we are looking for talented individuals to expand our team. If you share our passion for ideas and commitment to excellence, we want you to join us.
To learn more visit alti-global.com .
Job Description
We are looking for a highly motivated individual who is passionate about IT and keen to take the next step in their career. This role requires someone with excellent attention to detail, who enjoys troubleshooting and being the “go-to” person for IT related topics, whose at ease with technology and comfortable working in a professional and fast pace environment. The ideal candidate should also be eager to think differently, and enthusiastic about continuously improving and evolving our IT function.
Job Responsibilities
Providing support for our users and the office equipment along with remote support of our International user base
Troubleshoot desktop and system problems, diagnose and solve hardware/software
Task, Incident and problem management through ticket system
Provide exceptional service support to the business
Provide solution(s)/work around(s) to incidents and problems
Contribute to polices, processes and procedures
Install, maintain and support new applications
Prioritising and managing several open cases and mini projects at one time
Trend analysis and problem management
Establishing a good working relationship with the business and 3rd party’s
Keep up to date with advancements in technology
Review of services, application delivery, patching, MDM and Anti-Virus
Systems monitoring.
Supporting users on both hardware and Software applications
Administer backups and restore testing
Performance monitoring.
Administer Active Directory
Administer Azure environment
Qualifications
A solid academic background in IT / computer related, Physics, Maths or Engineering discipline, possibly combined with Business
1+ years' industry experience
Great interpersonal skills and an excellent telephone manner
Comfortable with working in a fast-paced environment
A thorough and detailed approach to problem solving
An ability to engage professionally and always deliver an exceptional client experience
An ability to work under pressure and respond to tight deadlines whilst prioritising workload
Personal accountability for on-time deliverables and delighting clients
A client centric attitude and a continual focus on end user experience
Proven track record of working with:
Hardware and peripherals including PCs, laptops, mobile devices
Office 365/Azure AD
Windows 10&11/Microsoft Server
Networking including LAN, WAN, firewalls and routers
Applications/software
Citrix
Zoom and Teams in-depth knowledge
Preferred certifications:
Microsoft
ITIL