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Thomas Gray Ltd
Halstead
We are working with an award winning 5* housebuilder who are renowned for their product differential and market share within the Essex and Suffolk areas. Reporting into the Head of Customer Service, we are looking for an enthusiastic Customer Service Manager to manage new and existing customers across 2 volume projects. You will be heavily involve
Job Source: Thomas Gray LtdThomas Gray
Halstead, England, United Kingdom
We are working with an award winning 5* housebuilder who are renowned for their product differential and market share within the Essex and Suffolk areas. Reporting into the Head of Customer Service, we are looking for an enthusiastic Customer Service Manager to manage new and existing customers across 2 volume projects. You will be heavily involve
Job Source: Thomas GraySS&C
Basildon
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offere
Job Source: SS&CSS&C Technologies
Basildon, England, United Kingdom
SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered
Job Source: SS&C TechnologiesBerry Recruitment
Tilbury
Berry Recruitment are currently recruiting for an office Administrator for our client based in tilbury . Our client are a well-established company based in tilbury. This is a full time, temp to perm position offering a generous salary, pension and company benefits. Duties will be general administration as well as assisting other staff members with
Job Source: Berry RecruitmentOnetoOne Personnel
Southend-on-Sea
The Role: Client Services Account Executive £25,000 - £30,000 Southend Based. Are you looking for an employer who values the work that you do, and one who will invest time in your long-term development? If so, please read on… We are looking for a confident communicator with a Customer Service background in Print or Marketing to join a well-establis
Job Source: OnetoOne PersonnelHR GO Recruitment
Harlow
HRGO are looking for a Customer Service representative to join a growing business based in Harlow. As part of the Customer Service Representative team you will be collaborating within your team and with clients to manage the rental and sales ordering procedures, from start to end, for a diverse array of mobility products. This is a great opportunit
Job Source: HR GO RecruitmentFocus Resourcing
Brentwood
Customer Service Administrator required to join this small, busy, and personable team. Salary per annum will be between £24,000 - £26,000 depending on experience. Hours of work are Monday - Friday 8am until 5pm. You will require own transport to access the office, and this is not a hybrid or remote working role. Duties: Handle and escalate te
Job Source: Focus ResourcingChelmsford
Success Recruit are currently working with a dynamic construction company based in Central Essex, who are looking to recruit a Customer Service Manager that will oversee the efficient management of the service team ensuring policies, processes and reporting is in line with business performance, management, and expectations.
The successful Customer Service Manager will have excellent communication and organisational skills, demonstrating the ability to work within a busy open plan team environment alongside senior management. The ability to multitask confidently and have proven experience leading a team of people with focus on exceeding expectations for customers is highly desirable.
The successful Customer Service Manager will be expected to :
Have strong business acumen and demonstrate this daily within the business
Strong IT / system awareness and confident creating analytical reports
Review processes / procedures and can add value to save time and focus on achieving results related to time and profits
The successful Customer Service Manager will be rewarded with:
The opportunity to join a well-established business
Future long-term progression and personal development
Professional and caring working environment
Free parking - car essential due to client location
Office based position with 1 day working from home after probation
Job Description
The purpose of the Customer Service Manager will be to support senior management and the service team of 7 direct reports. It is a varied position where good communication skills are essential to build trust throughout the service chain as well as lead a team effectively.
Duties to include but not limited to:
Ensure sites are managed professionally by the team and customer service is exceeding expectations long term
Review & prepare weekly & monthly performance reports reflecting targets, margins etc
Work closely with the Field Operations Manager
Manage queries & complaints related to client sites
Prepare short and long term business forecasting
Review and improve processes and procedures where it will add value to the business
Ensure ERP / CRM is constantly updated with progress of works and any other updates
Perform one to ones with the team to ensure a supportive and collaborative work place
Training & development of the team
This is an excellent opportunity for someone who enjoys reviewing data through systems and process efficiency and can be disciplined making decisions within the position to support growth. This position will suit someone who also enjoys identifying problems and working closely with management to suggest improvements.
Hours: Monday - Friday 8AM - 4.30PM
Salary: £50,000 - £60,000 DOE
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Dear Job seeker! We value your application however we are unable to respond to everyone directly due to high volumes we receive. Please be assured though that we will review your CV and should we believe you meet the experience needed for this vacancy one of the team at Success Recruit will be in touch very shortly!
In the meantime, we wish you all the best in your new job search and finding a position you will be happy within long term.
Customer Service Manager jobs in Chelmsford
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