IT Support Engineer

We’re looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third‑party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day‑to‑day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You’ll play a key role in building scalable systems that support our long‑term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact.

What You’ll Do:

• Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
• Drive meaningful projects that enhance our cyber security position
• Build relationships with colleagues who see you as a strategic partner, not just "IT support"
• Collaborate with vendors
• Implement best practices and continuous improvements

What We’re Looking For:

• 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
• Microsoft certifications and genuine passion for technology
• Someone who thrives with autonomy and wants to grow beyond reactive firefighting
• Strong communication and collaboration skills – you’ll be valued for your opinion, not just your output
• A keen interest in technology, such as AI and automation
• A customer‑focussed outlook
• An understanding of quality standards and how IT can support these
• A willingness to learn and grow in the role, to keep pace with business needs

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Textile Manufacturing

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