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Debt Recovery & Compliance Executive

Location: Reading for induction, then fully remote

Contract: Full-time

Holiday: 25 days annual leave plus bank holidays

Reporting to: Managing Partner / Operations Manager / COLP

We are recruiting for a highly organised and proactive Debt Recovery & Compliance Executive to join a professional legal services environment in a pivotal support role. This position offers the opportunity to combine financial recovery, client relations and regulatory compliance responsibilities within a business that values professionalism, accuracy and accountability.

This is an ideal opportunity for someone who enjoys working autonomously, managing a varied workload and playing an important part in maintaining high operational and regulatory standards. You will be trusted to take ownership of key processes, while working collaboratively with internal stakeholders to support debt recovery, complaints handling and compliance activity across the firm.

The role

As Debt Recovery & Compliance Executive, you will be responsible for overseeing outstanding client debt activity while also supporting the firm’s compliance framework and client complaints processes. The role will involve regular communication with clients, internal teams, regulators and other external stakeholders, requiring a confident, professional and solutions-focused approach.

Key responsibilities

Monitor and manage aged debt and outstanding client balances

Issue payment reminders and follow up professionally with clients regarding overdue accounts

Maintain accurate records of debt recovery actions, arrangements and outcomes

Support the administration of client complaints, from logging cases through to resolution tracking

Assist in gathering information and documentation for complaint responses and regulatory enquiries

Maintain compliance registers and records, ensuring they are accurate and audit-ready

Coordinate responses to requests from regulators, insurers, auditors and other external bodies

Monitor regulatory updates and support the implementation of new compliance requirements

Prepare reports, management information and supporting compliance documentation

Provide general administrative support to senior leadership as requiredWhat we’re looking for

We are looking for a candidate with previous experience in debt recovery, credit control, compliance support, complaints handling or legal/professional services adminis...