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Ordnance Survey
Southampton
Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-wor
Job Source: Ordnance SurveyLockheed Martin
Havant, England, United Kingdom
About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out all day to day activities. Ensure that inci
Job Source: Lockheed MartinSecurity Cleared Jobs
Fareham, Hampshire, United Kingdom
Service Desk Support Technician Location: Fareham, Hampshire Due to the nature of our support requirements this is an office based role. Are you looking for a career in IT that will provide training and skills in a Service Desk Support role? We are looking for suitable candidates with an understanding of support services that is interested in bu
Job Source: Security Cleared JobsDomus Recruitment
Littleton, Hampshire
Domus are on the lookout for a Service Manager in Winchester, Hampshire to lead a dedicated staff team within a supported housing service developed for adults experiencing Mental Health crisis. Referred by Hampshire and Southampton Crisis teams for placements of up to 28 days, the service supports people with their Mental Health to enable them to
Job Source: Domus RecruitmentDomus Recruitment Ltd
Winchester
Domus are on the lookout for a Service Manager in Winchester, Hampshire to lead a dedicated staff team within a supported housing service developed for adults experiencing Mental Health crisis.Referred by Hampshire and Southampton Crisis teams for placements of up to 28 days, the service supports people with their Mental Health to enable them to av
Job Source: Domus Recruitment LtdFruition IT
hampshire, england, United Kingdom
Role : Service Manager Salary : (up to) £50,000 Location : Remote Join a tech consultancy offering an industry leading service ensuring their customers get the most out of agile and DevOps methodologies. As well as being at the forefront of technology, they have been voted one of the UKs best small companies to work for! In this role you will be re
Job Source: Fruition ITERIKS
Southampton
Role: Site Services Manager Location: Southampton ABOUT THE ROLE - Directly lead, manage and drive forward the technical service offering of the Southampton/South Coast Engineering team as the primary point of contact with clients, understanding their requirements, aims, schedules and processes to ensure full- and on-time delivery of servi
Job Source: ERIKSERIKS
Southampton
Role: Sales & Service Manager Location: Southampton ABOUT THE ROLE Lead the service centre team to achieve sales and margin targets and grow the existing customer base. In addition, ensure full use of company systems to identify further sales opportunities. Achieve sales and margin targets in line with Company growth objectives & targets. Ensure b
Job Source: ERIKSSouthampton, England, United Kingdom
Service Desk Manager
Southampton
£35,000 - £40,000k (DOE)
Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.
Responsibilities:
Manage and oversee the day-to-day operations of the 1st Line Service Desk team.
Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.
Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.
Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.
Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.
Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.
Requirements:
Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.
Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.
Experience working in a Managed Service Provider (MSP) environment - Ideal.
ITIL certification - Ideal.
Service Desk Manager jobs in Southampton, England, United Kingdom
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