IT Support Engineer

IT Support Engineer

Join a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire. You will solve technical issues, take ownership of customer relationships and develop your skills across Microsoft 365, cloud services, networking and infrastructure.

If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, IT Technician, Technical Support Engineer, Technical Support Analyst, Helpdesk Analyst, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer

SALARY: £28,000 - £32,500 per annum (depending on experience)

LOCATION: Swindon, with regular travel to customer sites across Wiltshire and Gloucestershire within approximately a 35-mile radius

JOB TYPE: Permanent, Full-time

WORKING HOURS: 37.5 hours per week, Monday to Friday, with flexibility across the full working day to meet scheduled school and customer commitments

JOB OVERVIEW

This is an excellent opportunity for an experienced IT Support Engineer who enjoys working at customer sites, solving practical technology problems and building trusted relationships.

As an IT Support Engineer you will provide scheduled onsite support, troubleshoot hardware, software, Microsoft 365, user accounts, connectivity and classroom technology, while maintaining accurate ticket records and clear customer communication.

The successful IT Support Engineer will work independently while staying connected to the wider technical team. School-sector experience is useful but not essential, so candidates from business IT, managed services or service desk environments are encouraged to apply.

DUTIES

Your duties as the IT Support Engineer include:

Onsite Technical Support: Deliver scheduled support visits and assist teaching, administrative and leadership staff

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