Senior Delegate Support Coordinator

milton keynes, england, United Kingdom

Calex is a specialist training and consultancy organisation contracted to several market-leading automotive manufacturers. We are currently seeking to recruit a Senior Delegate Support Coordinator to join the team at the Volkswagen National Learning Centre in Milton Keynes.

This position provides an ideal opportunity for a skilled and experienced coordinator to take the next step in their personal development journey.

The Senior Delegate Support Coordinator will report directly to the Network Engagement Team Manager and will play a key role in retailer engagement acting as a focal point of information for the retailer network, building strong relationships between The NLC and its customers.

The ideal candidate will thrive in a fast-paced, dynamic environment and possess excellent customer-service skills. As the Senior Delegate Support Coordinator you will support the Network Engagement Team Manager in the coordination of the workflow within the team, be hands-on in assisting colleagues in the completion of their personal and team responsibilities, support escalation queries and develop your task co-ordination skills.

The Senior Delegate Support Coordinator will be an organised individual with an eye for detail, they will possess exceptional customer service skills, strong communication skills and ideally have previous experience within a learning and development department.

Key Responsibilities

Team Supervision

Through assessing and distributing workload, you will drive team performance to achieve required KPIs

Support the team in executing the varied and numerous tasks required of the delegate Support function

You will provide coaching for team members, training for new recruits and act as the first point of escalation

Be able to quickly adapt to changing business priorities, fostering a culture of accountability for the whole team

Maintain process documentation and instigate regular review and improvement activity to reflect a programme of continuous improvement (in line with VWG UK Audit Standards)

Develop a working knowledge of all roles and responsibilities of the team

Undertake your duties in a professional and punctual manner, reflecting and championing Calex, and VWG’s values and expectations at all times

Adhere to and follow all policies and procedures

Undertake ad-hoc reporting and administration, as well as attending meetings (onsite and offsite) as deemed necessary by Calex and VWG

Delegate Support

To provide a consistent high level of customer service to the investor network at all times by phone, email and face to face.

To provide Learner Management System (LMS) and Administrative support to the VWG Network.

Managing a high volume of inbound/outbound calls and emails from the retailer network

Distribute and escalate inbound enquiries as necessary to ensure fast and accurate resolution

Provide assistance to delegates arriving onsite who require direct support

To administer the following tasks via phone, email or face to face to contractual SLAs: account creation, deactivation and maintenance

Training enquiries including making bookings and resolving or escalating problems with training access or completion

No show/cancellation management and billing

Certificate Processing

Ordering course materials

Learning Management System Retailer Management

About You

Automotive retail experience (Desirable)

Solid administrative background

Experience of coordinating workload for a team

Detailed and accurate work ethos

Self-motivated and flexible

Excellent time management and organisational skills are essential

Strong problem-solving aptitude and excellent communication skills essential

Computer literate - Excel / PowerPoint

Comfortable working within an SLA / environment with proven experience of achieving against challenging performance targets.

Attention to detail

Logical approach with a high level of numeracy and accuracy

Excellent problem-solving skills

Flexible and adaptable; able to work in a fast-paced environment

Ability to work closely with others as part of a team

Ability to manage own workload and prioritise conflicting activities

Forward thinking

Positive can do attitude

Innovative

Excellent communication skills

Calex Values

Caring & Supportive

Open & Honest

Welcoming & Inclusive

Collaborative & Inspiring

Enjoyable & Rewarding

Flexible & Adaptable

Accountable & Reliable

Healthy & Sustainable

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

Up to £30,000.00 dependent on experience

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.

We currently operate hybrid working with at least 60% of time in the National Learning Centre with the opportunity to work up to 40% remotely. Time spent in the office may change.

There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Closing date: Monday 6 May 2024

Unfortunately, we cannot respond to everyone. If you have not heard back from us with 14 days your application will not have been successful.