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Careers Plus
Gateshead, England, United Kingdom
An exciting opportunity has arisen for an experienced and self-motivated IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of the IT environment within their clients. You will be leading a team of ICT Technicians to provide suppor
Job Source: Careers PlusInsight Global
Newcastle upon Tyne
Job Description One of our top IT companies are looking for a IT Support Engineer to join their exciting, fast-paced organization! You will be responsible for providing first and second level IT support to their global employee base. This will be a 3 month rolling contract. Initially this role will begin as a onsite position, where you will
Job Source: Insight GlobalGi Group
tyne and wear
Job Description Join Our Team as an IT Development Manager! We're a leading third-party logistics provider headquartered in Washington, Sunderland. With a focus on last-mile logistics and process design, we're continuously growing our global business and pioneering innovative solutions in the industry. About the Role: As our IT Development Manag
Job Source: Gi GroupGi Group
Tyne and wear, England, United Kingdom
Join Our Team as an IT Development Manager! We're a leading third-party logistics provider headquartered in Washington, Sunderland. With a focus on last-mile logistics and process design, we're continuously growing our global business and pioneering innovative solutions in the industry. About the Role: As our IT Development Manager, you'll oversee
Job Source: Gi GroupSenitor Associates
tyne and wear
Job Description IT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to
Job Source: Senitor AssociatesSenitor Associates
Tyne and wear, England, United Kingdom
IT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to hardware, softwa
Job Source: Senitor AssociatesInsight Global
newcastle upon tyne, england, United Kingdom
One of our top IT companies are looking for a IT Support Engineer to join their exciting, fast-paced organization! You will be responsible for providing first and second level IT support to their global employee base. This will be a 3 month rolling contract. Initially this role will begin as a onsite position, where you will be expected to
Job Source: Insight GlobalClient Server Ltd.
Sunderland
C# Developer / Team Lead (C# .Net API AWS) Sunderland / WFH to £75k Do you have expertise with backend C# development? You could be joining a growing games / gambling site, in a C# Developer / Team Lead role where you can build a team around you. As a C# Developer / Team Lead you'll take a senior, hands-on role in an Agile team (which you'll help t
Job Source: Client Server Ltd.Gateshead, England, United Kingdom
About the role
You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion for delivering customer excellence, and technical skills are key.
Qualifications:
For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background.
The ideal candidate should possess:
Excellent customer relationship management and communication skills, with the ability to create a positive client experience.
Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.
Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.
Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.
Knowledge & experience of cloud solutions including Azure and 365.
An ability to prioritise and manage time effectively utilizing ITIL best practice methodology.
Experience in project management and in delivering projects within budget and to deadlines.
Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.
Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
If you are interested in this role, click 'apply now' and a member of our team will be in touch!
Information Technology Team Lead jobs in Gateshead, England, United Kingdom
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