Network Support

This isn't a service desk role where you spend all day resetting passwords and escalating tickets.

It's a broad infrastructure position inside a large enterprise environment, giving you exposure to networking, servers, virtualisation, security, projects, and the opportunity to build skills across a modern technology estate.

IT Network Support

Chichester (5 days onsite)

The opportunity

You'll join an 11-person IT team supporting a business that continues to invest heavily in its technology environment and the people responsible for running it.

Reporting to the Head of IT, you'll play a key role in maintaining and improving the organisation's network and server infrastructure. The role combines day to day operational support with project work, giving you the chance to work across a wide range of technologies rather than being confined to a narrow area of responsibility.

What you'll be doing

Supporting servers, networks, firewalls, backup platforms and core infrastructure services

Acting as a key escalation point for technical support issues across the business

Monitoring systems proactively and identifying potential issues before they become problems

Supporting the design and implementation of LAN, WAN and wireless network solutions

Delivering infrastructure improvements and IT projects alongside BAU responsibilities

Managing Active Directory, Group Policy and Microsoft server environments

Maintaining network security and supporting firewall administration

Producing clear technical documentation and user guidance

Supporting colleagues across the business with training and adoption of technology

Participating in an on-call rota for critical incidents (approximately 1 week in 5)

What you'll need

VMware virtualisation

Microsoft Windows Server 2016 and above

Active Directory and Group Policy

Microsoft Exchange

Cisco switching and VLANs

Firewall technologies, ideally FortiGate

Infrastructure support within a networked environment

Troubleshooting server, network and security issues

Nice to have

ITIL exposure

Microsoft or Cisco certifications

HP server hardware

Skype for Business or SharePoint

Cisco wireless technologies

ERP or telephony systems experience

What you'll get in return

Company pension scheme

10% Bonus

Life assurance

24/7 GP access

Employee Assistance Programme

Benefits platform

Ongoing training and development opportunities

...