Implementation Lead

Implementation Lead (Managed Services Operations)

We are seeking an experienced Implementation Lead to drive end-to-end delivery and operational readiness across complex managed services and technology environments. As Implementation Lead, you will take ownership of delivery planning, service readiness, deployment activities, and operational transitions. You will work closely with engineering, operations, product, and support teams to ensure solutions are delivered successfully, risks are managed effectively, and services remain stable and compliant.

Key Responsibilities

Own the end-to-end delivery lifecycle from planning through to deployment

Drive routes-to-live, service readiness, and operational transition activities

Identify and mitigate delivery risks, dependencies, and bottlenecks

Ensure deployment activities align with operational and compliance requirements

Manage incident, problem, and change processes throughout delivery

Lead resolution of critical technical issues across infrastructure, applications, and platforms

Act as an escalation point for complex delivery and operational challenges

Coordinate root cause analysis and drive permanent corrective actions

Work closely with engineering teams on troubleshooting and integration challenges

Collaborate with engineering, operations, product, and business stakeholders

Provide clear reporting on progress, risks, dependencies, and delivery status

Lead cross-functional teams to achieve delivery outcomes

Foster accountability and continuous improvement across teams

Ensure quality, security, and compliance requirements are met

Support adoption of automation, monitoring, and performance optimisation

Validate operational readiness before production deployment

Identify opportunities to improve delivery processes and operational efficiency

Promote DevOps, Agile, and SRE best practicesSupport knowledge sharing and standardisation initiatives

Strong experience within Managed Services Operations (MSO) environments

Proven track record delivering complex IT and infrastructure programmes

Experience managing routes-to-live and operational readiness activities

Strong understanding of cloud and on-prem infrastructure

Knowledge of application lifecycle management and system integrations

Experience with incident, problem, and change management

Familiarity with ITSM frameworks (ITIL) and tools such as ServiceNow and Jira

Strong stakeholder management and communication skills

Experience leading cross-functional technical teams

Excellent troubleshooting and problem-solving capabilities

DevOps and Site Reliability Engineering (SRE) environments

Automation and monitoring platforms

Enterprise-scale managed services operations

Financial services or highly regulated industries

ITIL certification

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