IT Maintenance Engineer - Field Based

Job Title: IT Maintenance Engineer

Location: Plymouth office and field based, supporting partner locations as required

Salary: £32,000 to £35,000 per annum (depending on experience)

Job Type: Full-time, Permanent

Working Hours: 8.5 hours per day, 40 hours per week within our opening hours of 8am - 6pm with a 30-minute lunch. Monday to Friday with additional On Call and Overtime support available

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the Role:

The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use.

Key Responsibilities:

• Undertake scheduled maintenance visits to partner sites as required.
• Provide remote IT and communications support via phone, email and remote tools.
• Perform infrastructure health checks and preventative maintenance activities.
• Support Microsoft 365, Windows, networking and end-user technologies.
• Assist with VoIP, internet connectivity and telephony troubleshooting.
• Maintain accurate documentation and ticket updates within HaloPSA.
• Support project delivery, installations and technology refresh programs.
• Act as Flotek's on-site technical representative and trusted advisor.

Travel Requirements:

• Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van.
• Full driving license required.
• Company van provided for business travel.
• The van is to be used in line with Flotek company vehicle policies.
• Occasional overnight stays may be required.

About you:

Essential Skills & Experience:

• 3+ years in MSP, Infrastructure, IT Support or Field Engineering.
• Strong Microsoft 365 administration and troubleshooting skills.
• Windows desktop and server support experience.
• Knowledge of Active Directory and Microsoft Entra ID.
• Networking fundamentals including switching, wireless, VLANs and firewalls.
• Excellent communications and documentation skills.

Desirable Skills:

• VoIP and hosted telephony experience.
• Experience with Gamma, CallSwicth, and Teams Voice or similar platforms.
• Ticketing system experience.
• Cyber security awareness and best-practice knowledge.

Benefits:

• Birthday day off.
• Additional day off for personal life milestones.
• "Give Back Day" for supporting a charity of your choice.
• Perkbox discounts.
• Company van provided for business use.
• Regular social events and team-building opportunities.
• Career growth pathways into senior communications or network engineering.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role.