Supervisor

Ninja Leisure is all about creating space to play, connect and be together. With iconic brands including Total Ninja and Ninja Warrior UK, we deliver high-energy challenges, confidence-building activities and memorable experiences for people of all ages, backgrounds and abilities.Were growing fast and are passionate about creating exciting, inclusive and welcoming spaces where everyone can have fun, challenge themselves and make memories.Our values are at the heart of everything we do:Fun We bring energy, positivity and happiness to our teams and customers.Ambition We strive to improve, learn from every experience and always aim to do better.Collaboration We communicate openly, work together and support one another.Trust We create safe environments, act responsibly and believe in our people.From Ninja obstacle courses and parkour-inspired challenges to soft play, fitness activities and group events, were always looking for new ways to bring people together.And were only just getting started.THE ROLEWere looking for an enthusiastic and motivated Supervisor to join the team at Ninja Leisure Milton Keynes.Working closely with the General Manager, youll help lead the day-to-day operation of the venue, ensuring our customers receive an outstanding experience every time they visit.Youll be a visible and hands-on leader, supporting and developing the team, maintaining high operational and health & safety standards, and helping the venue achieve its financial and customer experience targets.Youll also play an important role in promoting our retail and food & beverage offerings, helping to maximise revenue while keeping the customer experience fun and engaging.Ultimately, youll help make Ninja Leisure Milton Keynes the go-to family-friendly leisure destination in the area, known for great experiences, excellent service and plenty of fun.KEY RESPONSIBILITIESLeadership & PeopleLead by example and create a positive, energetic and inclusive team culture.Support, coach and develop team members to reach their full potential.Recognise and reward great performance while addressing underperformance fairly and effectively.Communicate company objectives, performance and important updates clearly and consistently.Support recruitment, induction and onboarding of new team members.Take responsibility for the welfare, development and performance of your direct reports.Conduct regular 1-to-1s, feedback and performance conversations in line with company processes.Maintain strong communication and collaboration with other Ninja Leisure Supervisors and the wider management team.Deputise for the General Manager / Assistant General Manager when required.OperationsBe a visible presence across the venue, building positive relationships with customers and team members.Open and close the venue independently, completing all required checks and procedures.Identify and report operational issues, hazards and maintenance requirements promptly.Help maintain a safe, clean and welcoming environment for customers and colleagues.Support the implementation and ongoing review of operating procedures.Help maintain and protect the venues assets, equipment, stock and resources.Ensure health & safety procedures are followed, communicated and regularly reviewed.Stay up to date with relevant developments within the leisure and hospitality industry and identify opportunities to improve the venue.Attend and contribute to departmental and company meetings.Help deliver consistently high standards across all areas of the venue.Customer ExperienceDeliver and promote a customer-first culture across the venue.Ensure every team member provides friendly, professional and engaging service.Respond positively and effectively to customer feedback and issues.Help create memorable experiences that encourage customers to return.Commercial & FinancialSupport the management team in achieving revenue, contribution and KPI targets.Promote retail and food & beverage products in a fun and effective way.Follow and monitor all financial controls and purchasing procedures.Complete retail month-end and stock-taking procedures in line with company requirements.Identify opportunities to improve revenue and profitability.Ensure company policies and procedures are consistently followed.MarketingSupport the management team in keeping the venues section of the BGL website accurate and up to date.Help promote activities, offers and experiences available at the venue where appropriate.WHAT WERE LOOKING FOREssential ExperienceAt least 1 years people management experience.Experience working in a hands-on, customer-facing environment.Previous key holder experience.Experience carrying out health & safety checks and following safety procedures.SkillsExcellent verbal, written and listening communication skills.Strong organisation, planning and time-management skills.Ability to prioritise effectively and manage a busy workload.Good delegation and leadership skills.Strong coaching and team development skills.Good presentation skills.Confident problem-solving and decision-making skills.A pragmatic and solutions-focused approach.Ability to work collaboratively across teams.Personal AttributesWere looking for someone who is:Organised, enthusiastic and positive.A natural team player with a genuine passion for people.Confident leading from the front and getting stuck in.Results-driven with strong attention to detail.Adaptable and comfortable managing change.Someone who brings energy, enthusiasm and a can-do attitude to everything they do.QUALIFICATIONS & REQUIREMENTSGCSEs or equivalent essential.First Aid at Work certification preferred.Full driving licence essential.The successful candidate will be required to complete an Enhanced DBS check.WHY JOIN NINJA LEISURE?This is an exciting opportunity to join a growing business where no two days are the same.Youll be part of a team that believes leisure should be fun, inclusive and accessible to everyone, while having the opportunity to develop your leadership skills and make a real impact on the success of our Milton Keynes venue.If youre an energetic people leader who loves creating great customer experiences and isnt afraid to get stuck in, wed love to hear from you.Come and be part of the adventure at Ninja Leisure Milton Keynes.OUR COMMITMENT TO ACCESSIBILITYWere committed to making our recruitment process accessible to everyone. If you require reasonable adjustments at any stage of the recruitment process, please speak with the hiring manager and well be happy to support you.JBRP1_UKTJ