Customer Service Advisor
Basingstoke
Do you enjoy helping customers? Do you have office-based experience? If so, this could be the right opportunity for you. Based in Basingstoke, we are working with a growing organisation who are seeking a Customer Service Advisor to join their team on a full-time, permanent basis.
You will be working on a rota basis working 7.5 hours a day between 8.00am and 6.00pm Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, you will then have the option to work on a hybrid basis.
Key Duties:
Working in a busy and demanding contact centre environment you will be receiving incoming calls and responding to customer enquiries.
Ensure accurate input of relevant data including detailed notes, actions, agreed plans
Handle customer complaints with a can-do approach
Deliver first point of contact resolution to customer transactional queries
What they looking for:
Individuals with great customer service skills who have the ability to actively listen.
Calls can be complex and difficult so you will need to be resilient.
You need to have good computer literacy - the organisation uses multiple systems which you will be using while talking to their customers.
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business
The majority of customers call relate to repairs, so an understanding of what can happen in a home is an advantage.
If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.