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National Trust For Scotland
Hermiston, United Kingdom
KEY RESPONSIBILITIES • To deliver exceptional supporter care across multiple channels – In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face. • To be welcoming and helpful for people contacting our charity who may have a question or feedback. • You will present a professional
Job Source: National Trust For ScotlandNational Trust for Scotland
Edinburgh, Scotland, United Kingdom
KEY RESPONSIBILITIES To deliver exceptional supporter care across multiple channels– In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face. To be welcomingand helpful for people contacting our charity who may have a questionor feedback. You will presenta professional and proac
Job Source: National Trust for ScotlandHC One
East Whitburn
Reporting to the Home Manager, the Care Team Leader at HC-One will provide leadership and direction to the care staff within the home. As Care Team Leader you will lead by example, ensuring that all residents have their individual care needs adhered to at all times. As a Care Team Leader you will be a team player and have good communication skil
Job Source: HC OneWHSmith
Edinburgh
Team Leader WHSmith EDINBURGH AIRPORT Contract Type: Permanent Working hours: 39 Please note this role includes 3am starts and late finishes of 11pm 5/7 days including weekends. Please only apply if you are able to work these hours As a Team Leader in our Edinburgh store, youll lead and inspire your team to provide exceptional customer service,
Job Source: WHSmithBe Personnel Ltd
Rosyth
Due to continued growth, our Client which is one of the largest seafood companies in the world and the largest producer of Atlantic salmon, has multiple opportunities available for Team Leaders to join their Rosyth processing team! If you are interested in bringing existing skills to work within an energetic environment that will help you advance
Job Source: Be Personnel LtdRainbow Care Services
Falkirk
Rainbow Falkirk Branch have an exciting opportunity for a 3 day per week Team Leader! If your skills, experience, and qualifications match those in this job overview, do not delay your application. Whilst every effort has been made to outline the main duties and responsibilities of the post, it should be remembered that a document such as this doe
Job Source: Rainbow Care ServicesPertemps Falkirk
Livingston
Job Role: Electrical Team Leader Reporting: Maintenance Manager Location: Livingston Salary: Competitive Hrs 38.25 on a three-shift rotation Monday - Thursday Early Shift 5.45am to 2.00pm Back Shift 1.45pm to 10.00pm Night Shift 9:45pm to 6am 20 minutes unpaid meal break (to be taken at a time to suit the Company) Friday Early Shift 5.45am t
Job Source: Pertemps FalkirkMeriden Media - Pertemps
Livingston
Electrical Team Leader Maintenance Manager Livingston Competitive Hrs 38.25 on a three-shift rotation Monday - Thursday Early Shift 5.45am to 2.00pm Back Shift 1.45pm to 10.00pm Night Shift 9 : 45pm to 6am 20 minutes unpaid meal break (to be taken at a time to suit the Company) Friday Early Shift 5.45am to 12.20pm Back Shift 12.05pm to
Job Source: Meriden Media - PertempsHermiston, , United Kingdom
£ 30,995 - 34,111 pro-rata, per annum
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supporter Care
• Co-ordinate and manage the effective delivery of day to day operations of the Supporter Care Team, ensuring all tasks are allocated, monitored and delivered effectively including administration tasks such as dealing with incoming enquiries, outgoing communications and processing memberships, payments, refunds, gift aid, direct debits and mail
• Co-ordinate and oversee effective delivery of other tasks as necessary or directed
• Ensure delivery of exceptional supporter care in response to enquiries via telephone, email, social media, website, letter and occasionally face to face
• Direct individuals to undertake and complete tasks professionally and effectively
• Monitor and report on team performance and effectiveness
• Manage and respond to complaints, escalating to the Supporter Care Manager as necessary
• Identify and recommend process and systems improvements to improve team performance, member service and member experience to the Supporter Care Manager
• Implement and monitor process and systems improvements as agreed with the Supporter Care Manager
• Meet supporter care service targets
• Ensure industry and NTS best practice is adhered to
• Positively influence team culture and performance
• Represent the Trust, communicating effectively and confidently to internal and external team members, colleagues and stakeholders.
• Evaluate supporter feedback and identify ways to maximise supporter satisfaction.
• Ensure that standard operating procedures are documented and maintained.
• Produce written reports when required to do so.
• Proactively establish and develop good working relationships with individuals and departments across the Trust as well as our external fulfilment house and ensure the team has the information they need to deliver to members.
• Monitor the Supporter Care Team to process supporter data in accordance with GDPR and PECR regulations and work closely with the Supporter Care Manager and CRM Manager to ensure supporter data is effectively managed.
People management
• Motivate, support, advise and develop the Supporter Care Team Executives, acting as a first point of escalation for any complaints received.
• Plan team rotas to make sure that there is sufficient cover at all times.
• Lead on developing and delivering training to Supporter Care Team.
• Provide induction and on-going training and coaching of team members.
• Provide team and individual insights to the Supporter Care Manager for the purposes of e.g. formal Performance Review (Annual and Mid-Year).
• Assist with the recruitment of new team members.
Strategic support
• Identify and recommend to the Supporter Care Manager and Head of Membership measures that improve service provision and supporter experience in order to drive achievement of targets and strategic goals
Supporter Care Team Leader jobs in Hermiston, , United Kingdom
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